Global Customer Success Operations Specialist, Docplanner
+ Share options plan after six months
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ Share options plan after six months
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- At least 2 years of experience in BI, analytics, operations, or business development roles. (Experience in CS Ops/RevOps or a similarly analytical and business-oriented role is a significant advantage)
- Knowledge of tools such as Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar platforms
- Proficiency in data analysis tools, including SQL/Python, and Excel
- Strong experience working with complex datasets and the ability to derive actionable insights
- Excellent analytical and reporting skills, capable of presenting insights concisely and effectively
- Proven experience managing projects end-to-end, from planning to execution
- A problem-solving mindset, with the ability to think critically and find creative solutions
- Equally skilled with numbers and people, balancing technical expertise with interpersonal effectiveness
- Exceptional communication skills (written and verbal) in English, as you'll be collaborating with a global team
- Most importantly, a "getting things done" attitude, with a proactive and hands-on approach to challenges
What the job involves
- We are looking for a Global CS Operations Analyst to join our Global CS team in a hybrid role combining data-driven analysis and hands-on business operations
- In this position, you will play a pivotal role in optimizing global processes across the customer journey
- Be a trusted advisor to the Customer Success teams across the globe - act as their main point of contact for business needs, solutions, insights and guidance
- Analyze local processes, identifying differences and best practices, and developing solutions and processes that fit multiple countries’ needs
- Help drive implementation of global processes with local structures
- Be a guardian of quality and consistency in our systems
- Create automations related to Customer Success process to ensure maximal effectiveness and operational perfection both in our CRM and in other areas
- Query datasets from different sources, turn data into information and information into insight
- Use data to investigate and help resolve issues in processes
- Design, implement & maintain metrics, dashboards, and reports
- Oversee KPIs and performance of local teams, be the first person to detect ‘red-flags’
- Make sure that our data is clean, processes are aligned around a global and definitely you will have fun while doing it!
- In this role, you’re working super closely with - and reporting directly to Gabriele, our Global Head of Customer Success Operations
- This role is both challenging and rewarding, as it requires you to excel as an analyst while leveraging operational expertise and strong interpersonal skills to drive impactful changes across the Customer Success structure
- You'll thrive in a fast-paced, constantly evolving environment where new challenges and opportunities emerge regularly
- This dynamic position allows you to showcase your creativity, solve complex problems, and make a significant impact on our business growth and success
Application process
- The process (preliminary outline)
- 30 min intro call with Ainhoa (Global talent partner)
- 60 min interview with Gabriele, our Global Head of Customer Success Operations - your manager in this role (experience match + fit into the team)
- Business exercise (a data-based problem solving task) incl. 3 days’ preparation time, followed by a 60 min presentation meeting with Gabriele & Konrad to discuss your thoughts and findings
- Technical fit interview with a senior engineer from our Data teams
- References & Offer
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2019
$83.2m
SERIES E
May 2017
$15.6m
SERIES D
Total funding: $131.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company values
- Leave your comfort zone
- Focus on results not tasks
- Give feedback now, directly
- Keep it simple
- Do what you love
- Hustle, hit, never quit
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Articles
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
Salary benchmarks
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