Sales Administrator, Johnson Controls

• Previous experience in sales administration, sales support, customer support, or a similar operational coordination role
• Experience supporting accounts receivable, invoice follow-up, billing questions, or contract-related customer issues
• Familiarity with Salesforce or similar CRM platforms
• Experience with Compass, PRI-related estimate support, or comparable booking and quoting workflows
• Strong organizational skills and attention to detail
• Excellent interpersonal and communication skills, including professional phone and email communication
• Ability to prioritize multiple requests, manage deadlines, and work effectively in a fast-paced environment
• Comfort working cross-functionally with sales, finance, operations, legal, and customer support teams
• If you are ready to bring organization, responsiveness, and strong customer support to a busy sales team, we encourage you to apply

Desirable

• The Sales Administrator - Security provides operational and customer support to the sales organization, serving as a key liaison between sales representatives, customers, sales leadership, and internal support teams
• Success in this role means keeping information accurate, helping resolve billing and booking issues quickly, and contributing to a smoother customer experience from quote through resolution
• Review past-due accounts weekly with the Sales Manager and/or Northeast team and help drive timely follow-up
• Contact customers by phone, Teams, or email as needed to support resolution of past-due invoices and related account issues
• Partner with sales representatives when customer accounts are past due or placed on credit hold
• Support customers with billing and contract-related issues and help move issues toward resolution
• Provide booking assistance to sales representatives and help move opportunities through internal processes efficiently
• Monitor Compass daily for estimates in PRI and support representatives with Compass/PRI-related needs
• Work with the Booking Team/COM and other internal partners to resolve PRI estimate issues that may delay booking
• Assist the sales team with internal workflows, including 408, 2172, HUB, legal cases, and other applicable processes
• Support cooperative purchasing contracts, including NASPO and Sourcewell
• Attend backlog meetings with sales managers and installation managers and/or coordinators
• Support data correction requests involving SLAs, hourly rates, affiliation codes, and similar account details
• Act as a liaison between sellers and the CAST/CARE team to help ensure customer issues are addressed and resolved
• Create Salesforce cases for legal review when required
• Maintain clear, timely communication with sales representatives, customers, leadership, and internal support teams regarding status, next steps, and resolution
• Take ownership of follow-through and accuracy so invoices, bookings, estimates, and account records are handled with integrity and care
• Stay close to the work by prioritizing urgent AR, booking, and case issues that could delay revenue, customer response, or internal processing
• Use clear and timely communication with sales, operations, finance, and customer contacts to keep everyone aligned on status and next steps
• Work as one team by partnering openly with Booking Team/COM, CAST/CARE, legal, and field or installation support to remove blockers for customers and sellers
• Look for root causes and improvement opportunities when issues repeat, then help drive better process outcomes through candor and practical problem-solving
• Support a compliant, customer-focused process by managing sensitive account data carefully and following internal workflows consistently