Customer Support Specialist, Swimply
Seasonal
$22 - $25 an hour
Private pool rental
Job no longer available
Private pool rental
21-100 employees
Job no longer available
$22 - $25 an hour
21-100 employees
Company mission
To redefine space and build a world where it no longer separates us, but brings us together.
Role
Who you are
- Ideally, you'll have 1-3 years experience working in a Help Desk/live chat/phone support environment
- Familiarity with web-based customer support tools like Zendesk and Slack
- Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
- Great written and verbal communication skills: You should love writing to and speaking with customers
- Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
- Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
- You align with Swimply’s mission, and are self-aware and maintain a positive attitude in all situations
- You are a go-getter and a self-starter
- You are organized and a strong problem solver, with the ability to think outside the box
- Highly dependable
- Seeking limited positions for both Full / Part Time hours
- Looking to fill multiple shifts: hours may range between: 10am (est)/10am (pst) - 6pm (est)/6pm (pst)- (nights, holidays and weekends)
- Since this is a fully remote work position, you’ll need dependable internet connectivity, your own computer equipment that is compatible with our programs and a comfortable and distraction-free work environment
What the job involves
- You’ll provide world-class customer experiences by interacting with Swimply Hosts and Guests via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
- Handling customer inquiries of varying types
- Be an active listener and can leverage probing question skills
- Understand customers pain points and advocate their concerns internally
- As the voice of the Swimply brand, you'll help build up our reputation with your friendly and warm personality
- Work with leading technologies and systems while having a dedicated team of leaders and peers to support you
Our take
The rental of private pools is a a non-clustered niche, and Swimply was created to allow private pool owners across the US to be able to rent their facilities on an hourly basis. Through this, pool-lovers can independently access and enjoy the comfort of booked private facilities.
It is a simple concept, and a savvy one: swimming is a popular US pastime, and with disruptions to public facilities over recent years, the market has been ripe for an Airbnb-style disruptor to move in. Swimply has taken up the mantle with no competition, and facilitated over a million pool visits so far.
Whilst the company's US coverage isn’t yet extensive, it has generated word-of-mouth buzz and exhaustive media coverage, resulting in strong onboarding. As it continues expansion, it has also extended coverage to other facilities like tennis courts and hot tubs, which will be crucial for cementing their position in the market, especially if adjacent companies try to take on the concept.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$40m
EARLY VC
May 2021
$10m
SERIES A
Total funding: $51m
Company benefits
- Lots of pool time
- Comprehensive health plans
- Get in on the ground floor of a fast growing company
- Unlimited PTO
- Personal development budgets
- Work directly with founders and key decision makers
- An awesome work culture full of company recognition and perks
Company HQ
Downtown Los Angeles, Los Angeles, CA
Leadership
Bunim Laskin
(CEO)A grad from the Talmudic College of Florida who went straight from there to co-found Swimply.
Asher Weinberger
(COO)Previously founded Twillory, and then NoWo Advisers. Is also currently President of the Hareidi Institute for Public Affairs, and a Board Member for the OU Impact Accelerator.
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