Growth Marketing, Assembled
$125-180k
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$125-180k
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 5-7 years of experience in managing growth marketing initiatives that have resulted in double digit annual pipeline
- Expertise in paid channels/tactics as well as brand, content, and community levers
- Strong analytical and problem-solving skills
- Proficiency in Google, Salesforce, Hubspot, and SEMrush
- Experience in customer support is a major plus, but not required
- Proximity to San Francisco or NYC a plus
What the job involves
- Drive campaigns from the idea stage through to their execution, implementation, optimizations, and insight reporting
- Help develop overall paid strategy, from always-on programs to strategic, time-boxed campaigns, in support of pipeline creation
- Spearhead new approaches to creating, capturing, and converting demand
- Work closely with all marketing stakeholders to create briefs, clearly communicating creative tactics/executions per objectives
- Manage end-to-end lifecycle programs that drive lead-to-pipeline conversations
- Report on program success based on funnel metrics, including leads and MQLs sourced, pipeline and revenue influenced, opportunities, and wins
- Collaborate with the Sales and CS teams to educate and inform them of all campaigns, providing detailed instructions for execution and follow-up
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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