Project Delivery Lead, Francis Crick
ServiceNow, Maternity Cover
£59.7k
More information about location
3-5 days a week in office
Biomedical research institute
Open for applications
Biomedical research institute
1001+ employees
Open for applications
£59.7k
More information about location
3-5 days a week in office
1001+ employees
Company mission
To discover without boundaries.
Role
Who you are
- You will be a proactive leader with strong organisational skills, stakeholder engagement experience, and a solid understanding of the design and development lifecycle
- An in-depth understanding of business processes for key operational teams as implemented in ERP tools such as Workday, and Workflow tools such as ServiceNow.*
- Experience of change and administration of complex SaaS platforms, including effective communication and testing processes.*
- Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them
- A data mindset, with experience of database design, development and management and knowledge & understanding of ETL/ESB tools
- Use of an ITIL-based approach for service, change and incident management.*
- Ability to identify, troubleshoot and resolve business-critical live systems issues using a methodical, cross-team approach*
What the job involves
- Reports to: Jessica Carmody
- This is a 12 month (Mat cover) fixed term position on Crick terms and conditions of employment
- We are looking for an engaging and passionate Project Delivery Lead – ServiceNow (Known Internally as Enterprise Systems Lead – ServiceNow) to join our team here at the Crick and lead on projects, transformation and change
- This is a pivotal role where you will participate in the design, development, and ongoing improvement of enterprise platforms and integrated systems that support the Crick’s needs and ambitions
- You’ll bring hands on experience with ServiceNow or similar ITSM platforms, guiding developers and driving process improvements
- As this role involves significant project management, you will bring energy and creativity to foster positive team collaboration
- You will be a strong listener who takes the time to understand stakeholder needs and effectively translate them into clear actions for the team
- Leading the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on ServiceNow, but may also include Workday, particularly where scope includes both platforms)
- Working with other leads within ITO to prioritise work packages for the Enterprise systems team
- Working with Application Owners and external vendors to design and support workflows to support operations and science processes
- Supporting the Head of Enterprise Systems to develop processes and ways of working that support the strategic vision of ITO including automation, documentation, modularisation and reuse
- Implement integration solutions that connect various enterprise applications and systems
- Utilise ServiceNow integrations platform (e.g. Flow Designer) to create, streamline, and automate processes
Application process
- Closing Date: 18/Jan/2026 23.59 GMT
Salary benchmarks
Our take
The Francis Crick Institute was founded in 2015 through the merger of the MRC's National Institute for Medical Research and CRUK's London Research Institute. Its mission is to push the boundaries of our understanding of how life works, and it is the largest single-site biomedical research institute in Europe.
One of the Institute's strengths is its ability to collaborate extensively with external research groups, boasting partnerships in more than 90 countries. These collaborations, however, pose data protection challenges due to the need to transfer vast amounts of sensitive information across borders. The Institute has addressed this by developing its own Trusted Research Environment toolkit, which allows remote teams to share data securely and compliantly in the cloud.
The institute secured £1 billion in funding back in 2022, and is maximising its effectiveness through the BRIDGE network and investments in AI and machine learning. A notable example is Google’s subsidiary DeepMind establishing a research lab within the institute to enhance biology and genomics research.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Jul 2022
$1.3bn
GRANT
Total funding: $1.3bn
Company benefits
- 28 days of holiday each year, plus three additional days (usually taken over Christmas) and bank holidays
- Defined contribution pension scheme, with the Crick contributing between 3% - 16% of salary
- Life assurance
- Season ticket/car parking loan
- Annual leave purchase
- Childcare support allowance
- Back-up dependent care
- Discounted annual gym membership
- Bike to Work scheme
- Payroll giving
- Shopping discounts
Company HQ
Somers Town, London, UK
Leadership
Paul Nurse
(CEO)The first Director and Chief Executive of the Francis Crick Institute. Was previously President of Rockefeller University in New York. In 2001 was awarded the Nobel Prize in Physiology/Medicine as part of a team that discovered the role of protein molecules that control the duplication of cells.
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