Corporate Admin Support Specialist, Wonder
$19.45 - $20.45 per hour. Plus equity
More information about location
Extraordinary food that comes to you
Job no longer available
Extraordinary food that comes to you
1001+ employees
Job no longer available
$19.45 - $20.45 per hour. Plus equity
More information about location
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- An ideal candidate will work well within the team dynamic, but will still be able to work independently
- As a Corporate Admin Support Specialist, you must have an ability to troubleshoot issues quickly while maintaining accuracy and a sense of calm with clients
- You will bring your problem-solving skills to the table as you will need them to solve site issues and to decipher what the client actually needs
- Your curiosity, independence, completionist attitude, and collaborative spirit will be your most important tools
- Ultimately, your insight will help shape how we interact with clients on the team and the greater corporate organization
- Excellent business acumen and interpersonal skills
- Process-driven and proficient at problem solving
- Ability to work independently and within a team environment when needed
- 1+ years of previous customer service, support/account management, sales, or technical support experience
- Ability to adapt quickly to shifting priorities
- Desire to work on the customer-facing side of a tech company
- Zendesk, Excel, Slack, Google Suite, Salesforce (CRM system)
- Ability to work flexible schedules and holidays
What the job involves
- Corporate Admin Support is a part of the broader Care Department within Grubhub, Inc
- This team is responsible for providing daily B2B technical support to our top corporate clients
- As an expert on Grubhub’s platform, you will be the first line of contact for account decision makers
- You will troubleshoot technical client account issues and provide unique solutions to complex requests
- Working closely with other members of the Corporate Department (CSM’s, Sales, Business Ops) regularly, you will collaborate to collectively meet any desired business needs of the corporate client
- The Corporate Admin Support team is all about building relationships with clients as well as colleagues
- Post client implementation, support daily meal programs based on previously agreed on specifications and processes in the three major support categories: Admin Support (account updates & maintenance), Order Management (menu consultation & order placement), or technical troubleshooting
- Troubleshoot real time issues that fall within the Admin Support team purview (which can include STOs, Corporate Catering or other high value orders) or work with relevant teams (CSMS, Corporate Sales & Corporate Care) to ensure client satisfaction
- Exceptionally detail oriented and can multi-task effectively Troubleshoot & resolve product issues and properly escalate bugs to the relevant teams; issues should be raised with a “solutions-oriented” mindset
- Strategize and assist with providing long term solutions to common issues; should be able to recommend the best next steps after exploring all the options
- Resourceful, creative and able to find innovative ways to achieve results
- Partner interdepartmentally (i.e. customer service, data entry, IT, Sales/CSMs) to identify and resolve issues
- Understand proprietary websites/interfaces, with the main focus on the GH Corporate Site
- Exercise exceptional knowledge of departments and other GrubHub company policies and procedures
- Identify, research, report, and track technical issues with the product
- When needed, assist in managing workflows and suggesting updates to team process
- Comfortable with ambiguity and change and thrives in a fast paced environment
Application process
- We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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