Customer Success Manager, ExtraHop
$125-135k
More information about location
Cloud-native cyber security platform
Open for applications
Cloud-native cyber security platform
501-1000 employees
Open for applications
$125-135k
More information about location
501-1000 employees
Company mission
To reveal cyber risk and build business resilience by exposing threats organizations can't see.
Role
Who you are
- We’re looking for a Customer Success Manager who can help us grow to the next level as a company
- Minimum of three year’s experience in information technology
- Minimum of two years as a CSM in a relevant technical organization (NPM or NDR)
- Intermediate knowledge of networking principles (the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS) JAVAScript basics a plus
- Data interpretation experience using an NDR platform
- Knowledge of security exploits and threats
- Data customization and configuration experience of the ExtraHop platform a plus
- Demonstrated ability to work with customers in a high touch capacity, conducted weekly customer calls and meetings and demonstrated ability to advocate for their needs
- Willingness to travel up to 25%
What the job involves
- Do you want to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships? As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company
- At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love
- The ExtraHop Customer Success team focuses on successful outcomes for our customers
- As a Customer Success Manager, you will play a leading role in accomplishing the following goals:
- Analyze customer network requirements and promote the highest value application of ExtraHop in our customer's environment
- Proactively identify new use cases to utilize Extrahop platform metrics and data
- Assist with minor to moderately complex configuration and customization assistant to maximize product value
- Facilitate customer engagement with technical support and engineering teams when difficult support cases arise
- Frequently engage customer to actively manage to success plan objectives and remove barriers to adoption
- Proactively engage with sales teams and senior, strategic customer contacts to scope plans for expansion
- Travel to customer sites to strengthen relationships
Our take
When trying to become more cybersecure, many businesses find themselves operating blindly, as they lack the necessary insights to understand potential attack points within their networks. This information gap has led to an alarming vulnerability, leaving organizations exposed to threats that remain unseen.
ExtraHop has emerged to provide organizations with the network visibility and threat detection capabilities they need. Through its cyber defense platform, the company enables businesses to detect and respond to advanced cyber threats before they can compromise their operations. Importantly, its use of cloud-scale AI and ML means this is done in real time.
With a portfolio of over 70 AI and ML patents, ExtraHop has built a reputation as an innovator in the space. It has been able to accelerate growth since its acquisition by Bain Capital and Crosspoint Capital in 2021, and fresh funding will ensure it is able to continue expanding capabilities and reinforcing its already strong position.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$100m
GROWTH EQUITY VC
May 2014
$41m
SERIES C
Total funding: $161.6m
Company benefits
- 100% insurance cost covered for employee (80% for family)
- Flexible PTO Policy
- Well-stocked kitchen, including fruit, juice, coffee and espresso machines, and six kegerator
- Employees have the opportunity to invest in a 401(k) and company stock options
- Tuition reimbursement program for continuing education
- Each employee is granted three days a year to spend in service to the community
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Jesse Rothstein
(Board of Directors)Has previously been both CEO and CTO of the company. Was a Senior Architect at F5 Networks and Senior Software Developer at Motive Communications.
Raja Mukerji
(Chief Scientist)Has previously been both President and Chief Customer Officer of the company. Was a Senior Architect at F5 Networks and Senior Engineer for Strong Capital Management.
Share this job
View 10 more jobs at ExtraHop