Site Support Specialist, Autodesk
$63.8-110.1k
Annual cash bonuses, commissions for sales roles and stock grants
3D design, engineering & entertainment software
Be an early applicant
3D design, engineering & entertainment software
1001+ employees
Be an early applicant
$63.8-110.1k
Annual cash bonuses, commissions for sales roles and stock grants
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- Successful candidate must have provided a minimum of 3 years of IT customer service
- Excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a complex environment
- Technical skills should include strong knowledge of AutoPilot Imaging, Windows 10/11, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, Active Directory, Zoom rooms support, familiarity with ticketing systems(Service-Now experience a plus)
- Experience in understanding customers’ needs as well as meeting customers’ expectations
- Knowledge of asset management, shipping & receiving as well as record keeping
- Must be able to manage time effectively and to be motivated, reliable, and a self-starter
- Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving
- In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities
- Post-secondary education in a relevant field or equivalent experience
- Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset
What the job involves
- ESE Site Support Specialist will primarily provide on-site end-user technical support and technology projects.This role will provide day-to-day on-site technical support to Autodesk employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops (Windows/MacBook), desktops, tablets, phones, etc
- The ESE Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations
- You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available
- Provide Elite and White Glove support to executives
- The candidate will make sure all office conference rooms are tidy, operating and assist Collaboration & Messaging team with projects
- The candidate will make sure the IDF and MDF rooms are tidy, and assist the network team with projects
- The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving
- A passion for delivering consistent and excellent customer service is a must
- The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary
- Responsibilities Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database Maintain accurate records of company hardware assets
- Responsible for administering and deploying equipment and software solutions company-wide
- Share in production of technical/support documentation for knowledge base
- Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required
- Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications
- Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees
- Maintain a high degree of customer service
- Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed
- Follow standards for supported application and workflows
- Able to manage workload with minimal supervision
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Rafael, CA
Articles
Leadership
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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