Project Manager, MATRIXX Software

• 5+ years of experience working in the telco space
• Proven experience in program management and managing global projects across multi-functional teams, demonstrated ability to analyze needs, organize and integrate disparate information into order
• Experience with participating in or leading team and working in a matrixed environment
• BA or BS degree in IT or a related technical field preferred
• Strong stakeholder management experience and the ability to successfully navigate and influence colleagues within a complex business landscape and matrixed environment
• Outstanding working knowledge of change management principles and performance evaluation processes

Desirable

• Coordinate with all cross functional teams and develop enhancements to various global programs and administer everyday activities across multiple projects
• Implement various new and modification to products and services to ensure optimal customer satisfaction
• Document issues, decisions and action items of functional work package teams and ad hoc project team meetings
• Ensure optimal level of customer satisfaction within project schedule, budget, resources and monitor work being executed
• Monitor and maintain records of all project implementation metrics, analyze results and maintain knowledge on all contract negotiations
• Act as the major point of contact for all Digital Commerce and Amplify Platform within an implementation
• Co-ordinate all activities by acting as the SPOC to ensure consistency of messaging with the customer
• Act as a point of escalation and having the authority to work with the different internal groups alongside with the regional head of services to ensure MATRIXX provides the best customer experience
• Ensuring the success of customer projects
• Providing the point of escalation and resolution in region