Senior Director of Client Success, Moonbug
Entertainment company for kids
Be an early applicant
Entertainment company for kids
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To create shows that kids & parents love.
Role
Who you are
- 10+ years of experience in client success, account management, or partner development within digital media, entertainment, or tech
- 5+ years of people leadership experience, with a track record of managing and scaling high-performing teams
- Proven success managing complex, global client relationships and delivering consistent growth and value
- Strong interpersonal and communication skills with the ability to influence stakeholders at all levels
- Analytical mindset with experience using data to inform strategy and optimize performance
- Expertise with CRM tools (e.g., Salesforce) and client lifecycle management platforms
- A deep understanding of the digital media landscape and children’s content is a strong plus
- BA/BS degree required; MBA or advanced degree preferred
What the job involves
- Moonbug Entertainment is seeking a strategic and dynamic Senior Director of Client Success to lead our global client success function
- In this role, you will oversee a high-performing team responsible for nurturing relationships with our key brand, platform, and licensing partners
- Your leadership will ensure that we deliver world-class service, drive long-term value, and achieve outstanding results for our partners.
- This is a highly visible role that requires strong business acumen, a passion for storytelling and entertainment, and a proven ability to grow relationships within the digital media space
- Lead, mentor, and develop a global team of client success managers, providing clear direction, performance management, and coaching
- Define team KPIs and establish a culture of accountability, collaboration, and continuous improvement
- Serve as a senior strategic partner to high-value clients, building trusted relationships and ensuring alignment on mutual goals
- Drive client satisfaction, retention, and renewal by proactively identifying needs, challenges, and opportunities
- Collaborate with sales to identify and pursue upsell and cross-sell opportunities, contributing to overall revenue growth
- Partner closely with internal teams (Sales, Marketing, Creative, Legal, Product, and Production) to align on client strategies, campaign delivery, and operational success
- Champion the voice of the client across the organization, ensuring their feedback informs business decisions and product roadmaps
- Refine and scale best-in-class client onboarding, engagement, and reporting processes
- Oversee the implementation and optimization of CRM tools and dashboards to track client health, deliverables, and performance
- Monitor client KPIs and satisfaction metrics, providing insights and strategic recommendations to internal stakeholders and executive leadership
Our take
Moonbug is a global entertainment company producing fun, engaging and safe content for kids. With bases in London and Los Angeles, Moonbug’s video and audio content is produced with the goal of teaching compassion, empathy and resilience to its young audience.
Despite its relatively recent inception in 2018, the company owns properties including Blippi, Little Baby Bum and CoComelon, content that is distributed around the world on platforms including YouTube and Netflix, with the latter’s first series generating over 30 billion minutes of viewing. Its market presence is strong, with accompanying merchandise sold via Walmart and Amazon, and adjacent offerings such as its CoComelon video game.
Following the acquisition of Singapore-based One Animation, Moonbug has worked to increase its footprint in Asia, as well as making plans to take on South America and the Middle East. A 2023 rebrand seeks to raise the profile and recognizability of the brand as it continues both growth and diversification - for instance by partnering with Audible on a series of family-friendly podcasts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2020
$120m
SERIES B
Dec 2018
$145m
SERIES A
Total funding: $265m
Company benefits
- Life Insurance
- Private Health Insurance
- Parental Leave
- Wellness Resources
- Others
Company HQ
Camden Town, London, UK
Leadership
John Robson
(COO)Previously served as Executive Vice President of Base79, an Advisor for MTV Networks and Signet, Vice President & General Manager of Global Content for HTC, Senior Vice President & General Manager of Digital Distribution for Paramount Pictures, and served in various Marketing roles for Sainsbury's.
Rene Rechtman
(CEO)Previously co-founded NN and CSSE, acting here as Management Consultant. Served as Head of Non-Linear Media for The Walt Disney Company International, President Inter for Maker Studios, CEO for goviral, Vice President and Managing Director for TradeDoubler, Business Development Director for Incentive, and as Account Director for KS Consult.
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