Operations Manager, Kitchen Ventures

• Proven experience as a project/operations manager or similar managerial role
• Experience in cost and forecast modelling, confidence in understanding how to review and influence a site P&L
• Knowledge of performance evaluation metrics and principles - confident conducting root cause analysis and using Excel
• Entrepreneurial mindset—comfortable in a highly ambiguous environment, able to take responsibility from day one and work independently by following processes and own directions. Sound understanding of optimization of kitchen operations and standards for success
• Exceptional communication and interpersonal abilities. Excellent organisational and leadership abilities. Excellent problem-solving abilities. Strong business acumen with a strategic orientation.

Desirable

• Responsible for the management and execution of the end to end site opening process
• Detailed planning and execution of site launch strategy, driving the launch of sites through to stabilisation and handover to the existing sites Ops Manager.
• Peer coordination of Operations, HR, Marketing, Finance and Brands to ensure effective execution on time
• Accountable for ensuring new staff are in place and trained for launch, including outlining the resourcing requirements for each site, setup of the new shift patterns, coordinating the recruitment and training of new staff, contracting and payroll (supported by HQ)
• Liaise with suppliers to procure equipment, direct and indirect goods, aligning with broader Operations team to support the setup of strategic partnerships that drive value and minimise cost
• Develop a handover plan including minimum site targets required for handover based on a balanced scorecard and a report outlining key improvement areas
• Cost modelling of new sites, outlining setup and running cost vs expected revenue targets to determine the time frame to profitability
• Liaise with marketing to develop new sites launch plan through to handover to drive revenue metrics
• Align with the brand team and if required communicate launch strategy and process to brand ambassadors
• Setup new site on existing systems e.g. labour scheduling, stock management, external platforms ready for launch
• Collaborate with HQ to identify opportunities for new system and process improvements that will enable a data driven mindset to enhance decision making and ultimately enable us to improve the service and quality for our customers
• Manage, motivate and support the teams within a time-sensitive and demanding operational environment, to ensure effective contribution in order to deliver team performance and productivity prior to site handover
• Ensure all health and safety standards are set up, promote a positive on-site safety culture and ensure the sites are compliant with regulatory requirements
• Setup and maintain clean and tidy kitchens and ensure any potential hazards are dealt with safely, quickly and efficiently