Client Support Associate, Cohere Health
$60-70k
+ Bonus
Simplifying healthcare for patients and their doctors
Be an early applicant
Simplifying healthcare for patients and their doctors
501-1000 employees
Be an early applicant
$60-70k
+ Bonus
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
- 2+ years experience in providing technical support for healthcare technology products or software applications
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders
- Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships
- Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously
- Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk) a plus
- Understanding of software development and quality assurance processes is advantageous
- Certifications in relevant healthcare IT or technical support areas will be considered a plus
What the job involves
- This is a unique opportunity to join a high caliber software engineering team that is growing quickly. You will build impactful healthcare technology on a modern technology stack. You will excel at building and maintaining data services and integrations that support Cohere’s teams to continuously evolve product offerings and clinical intelligence
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Be available on an on-call basis to partner with product and technical teams for rapid resolution of mission-critical bugs, ensuring timely engagement of key stakeholders and providing real-time updates as needed
- Work with stakeholders to understand the impact of bugs to users and the larger business
- Use judgment to assess relative priorities of various issues
- Document and communicate priorities clearly according to protocol
- Provide timely and clear updates to all involved stakeholders
- Partner with stakeholders with empathy to understand their needs
- “Translate” stakeholders’ needs and asks into actionable directives for technical teams
- Document and communicate clearly about known issues and workarounds
- Trend monitoring and process improvement
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination, and administrative complexity. Cohere Health blames this on the prior authorization process, a time-consuming manual system that the company aims to modernize with its CohereNext platform.
Cohere Health's platform automates the authorization process to help avoid care delays and friction between parties, while also providing analytics to identify the most suitable physicians and care paths for the patient. While there are a host of other solutions that also automate these tasks, Cohere claims to stand out by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. By securing impressive funding, the company has been able to scale beyond its pandemic-era initial success, to be recognized as a top player in the space. Its latest release is "Cohere Unify", an end-to-end solution for administrative efficiency that is driven by advanced analytics and AI/ML algorithms.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2024
$50m
LATE VC
Apr 2021
$36m
SERIES B
Total funding: $106m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company values
- Purpose drives performance: We’re passionate about bringing together the science, technology, and expertise to better guide outcomes and experiences for patients.
- Rethink the status quo: We’re committed to simplifying healthcare, breaking down silos, and building a more efficient collaborative process for patients, physicians, and health plans.
- Embrace humility: We learn with intent, we ask questions, we adapt and recognize that the way forward is rarely a straight path. As innovators, we welcome ambiguity and thrive in uncertainty.
- Connect, collaborate, cohere: It’s not just our name, it’s how we work – we respect and trust the insights, intelligence, and thoughtfulness of those we work with..
Company HQ
West End, Boston, MA
Articles
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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