Customer Success Manager, Sova
£55-65k
1-4 days a week in office (Bond Street, London)
Talent assessment platform
Job no longer available
Talent assessment platform
21-100 employees
Job no longer available
£55-65k
1-4 days a week in office (Bond Street, London)
21-100 employees
Company mission
To break the status quo & disrupt the world of assessment.
Role
Who you are
- Proven work experience as a Customer Success Manager or similar role
- Experience working in recruitment tech and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organisation are essential
- Experience in managing a diverse group of clients and training each according to company standards
- A can-do attitude to and strong desire to support clients for positive outcomes
- Must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. They should also be able to communicate clearly with customers to create strategies that grow our customer base
What the job involves
- Achieve client retention goals (subscription renewals)
- Minimise churn and contraction on subscriptions
- Manage the renewal contracting and invoicing process
- Assist customers with adoption and navigating the Sova platform
- Promote the value of the Sova product
- Embed the product within the client, to help them gain full value and become ‘sticky’ with us
- Look for Upsell opportunities for the Sales team
- Work closely with Customer Support, Product and Engineering to bring the best solutions and resolutions to clients
- Promote value through an excellent customer success experience
- Assist in creating training and educational materials
- Join and take part in Client workshops around innovation and adding value
- Review and work to resolve any customer complaints and concerns and seek to improve the customer experience
- Organising and running quarterly QBR’s with clients
- Understand the Sova platform and capability and be technically savvy on the platform (front and back end)
- Understand the unique client use-cases to an in-depth degree to best serve the client
- Sustaining business growth and profitability by maximizing by ensuring Renewals are maintained at no less than 90%
- Ensuring clients are happy with our platform and it delivers the best possible value for them
- Analysing customer data to improve customer experience
- Holding product demonstrations for customers
- Delivering training to customers to ensure platform adoption is high
- Resolving issues for clients through working closely with Customer Support
- Operate as the Client’s expert and trusted advisor
Salary benchmarks
Our take
In recent years, there have been dramatic overhauls in the world of work, especially in areas like recruitment and teambuilding. The struggle to recruit and retain the right talent has grown, and the nature of work itself has been modified with the pivot to hybrid teams and the rising prominence of new skillset's. Sova is a recruitment tech platform looking to offer HR teams some support.
The platform develops mobile-friendly psychometric assessments to help hiring happen faster, with greater accuracy, and with less bias. It supports situational judgement and cognitive tests, alongside video interviews and digital assessment centres, and wraps all this up in a unified data layer that boosts visibility and integration with existing HR tools.
Startups like TestGorilla, eSkill, and The Predictive Index all offer similar capabilities, and are also benefiting from the upswing in HR department funding. Sova, however, boasts a broad and impressive client roster that includes Santander, Pfizer, and Vodafone. This will give the company a strong springboard as it develops into the world’s largest HR tech market: North America.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$8.8m
SERIES A
Nov 2020
$4m
GROWTH EQUITY VC
Total funding: $12.8m
Company benefits
- 25 days annual leave, plus bank holidays
- Workplace pension after 3 month probation (3%+5% contributions)
- Private medical cover after probation
- Employee assistance programme
- L&D programme
- Remote First (UK)
Company HQ
Marylebone, London, UK
Leadership
Darren Jaffrey
(CEO)Previously CCO at Sova, a General Manager at HireVue, CEO of Onalytica, General Manager at Clarabridge and Senior Vice President at Taleo.
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