Customer Success Associate, Choco
3-5 days a week in office
Enabling a sustainable food system
Be an early applicant
Enabling a sustainable food system
201-500 employees
Be an early applicant
3-5 days a week in office
201-500 employees
Company mission
Choco's mission is to lead a change in one of the oldest industries on the planet.
Role
Who you are
- 1+ years of experience in customer support, account management, or a similar role
- Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders
- Detail-oriented with a commitment to high-quality service delivery
- Data entry pro ensuring accuracy and efficiency in every task
- Ability to troubleshoot and resolve client issues proactively
- You are a huge team player and have a team-first mentality
- Fluent English communicator (written & spoken)
What the job involves
- Our Customer Success team at Choco is looking for a Customer Success Associate to support delivering value to vendors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth
- We are responsible for digitizing food service distributors with our AI technology
- With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business
- Support Customer Success Managers (CSMs) in executing successful implementations for our vendor partners, playing a crucial role in ensuring smooth operations and customer satisfaction
- Collaborate with CSMs on partnership execution while taking initiative and ownership where appropriate to further improve our vendors’ experience
- Support CSMs across the whole partnership lifecycle: from pre-implementation data handling to post-implementation day to day troubleshooting and requests
- Assist in preparing training materials to guide partners through a seamless onboarding process
- Train our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels and set up our partnerships for success
Salary benchmarks
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. It has a large and rapidly growing userbase and its supply chain now links more than 30,000 businesses, with more than £1.2 billion in goods traded on its platform.
Choco raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It has eyes on expansion, currently working with clients across the U.S. and Europe but planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"An incredible operations team who works hard every single day. They build genuine relationships with every interaction they make. So blessed to be..."
Funding (last 2 of 6 rounds)
Feb 2023
$26.3m
LATE VC
Dec 2022
$34.8m
LATE VC
Total funding: $335.8m
Company values
- Team
- Ownership
- Focus
- Understanding
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Daniel Khachab
(CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE. Co-founded Choco as CEO in 2018.
Julian Hammer
(CMO)Before co-founding Choco freelanced in product & marketing with Ace & Tate, BuzzHire and UpLabs. Before that was Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
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