Customer Success Manager, Amazon

• Experience using Microsoft Excel to analyze data and apply best practices to assess performance drivers
• Experience working with large, complex data sets
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Bachelor's degree or equivalent
• Experience in relationship management
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising

Desirable

• Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon
• As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform
• Join our dynamic team as a Customer Success Manager, where you'll drive the growth strategy for vendor accounts through operational excellence and strategic planning
• With an understanding and ownership of the P&L, strong analytical skills and proven negotiation capabilities, you’ll deliver data driven recommendations to optimize vendor performance and maximize mutual growth on Amazon
• In this role, you'll manage the complete product lifecycle, ensuring relevant selection, and implementing strategic growth strategies to enhance brand visibility and improve conversion rates
• You'll also lead cross-functional initiatives, collaborating with internal teams to identify growth opportunities and drive business results
• This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment
• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization