Customer Success Enablement Manager, UpGuard

• 5+ years of experience in customer success, training, enablement, or a related field, with a strong understanding of SaaS, Go-To-Market, and execution models
• Proven track record of designing and implementing successful enablement programs in a customer success environment
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with both internal and external stakeholders
• Strong project management skills, with a demonstrated ability to manage multiple priorities and workflows in a fast-paced environment
• Technical competency and aptitude with software applications, tools, and internal systems

Desirable

• In this role, you'll report to the Director of Revenue Enablement and work closely with the entire Customer Success (CS) team to optimize processes, drive customer success outcomes, and ensure our team members have the tools, resources, and training they need to excel in their roles
• Develop and implement a comprehensive enablement strategy for the CS team, including onboarding, training, and ongoing skill development
• Create and maintain a library of customer success resources, including playbooks, templates, best practices, and training materials. This includes the development of engaging customer facing content that supports revenue growth and maximizes customer lifetime value
• Create and rollout strategies, frameworks, and playbooks that equip the CS team to better identify, engage in and close upsell, cross-sell, and renewal opportunities
• Leverage internal data and performance trends to assess the team's performance and skill gaps, implementing targeted training and coaching initiatives to address areas for improvement
• Collaborate with cross-functional teams to identify and develop resources and implement best practices to improve team efficiency and effectiveness
• Work closely with CS leadership to ensure alignment between enablement efforts and overall team strategy objectives
• Monitor and analyze customer success metrics to identify trends, opportunities, and areas for improvement
• Establish and maintain strong relationships with internal and external stakeholders, serving as a trusted advisor and subject matter expert