Customer Service and Pre-Sales Engineer, Indykite
UK and Canada
+ employee stock ownership plan
Cloud identity platform
Be an early applicant
Cloud identity platform
21-100 employees
Be an early applicant
+ employee stock ownership plan
21-100 employees
Company mission
To provide businesses with a privacy-compliant, stack-agnostic and easy-to-implement layer to their existing set of IAM and data management tools, enabling them to take highly sensitive identity data and safely sand securely extend and enhance its use.
Role
Who you are
- Graph Database Expertise: Demonstrated knowledge of graph database technologies, including practical experience with Neo4j and the Cypher query language
- Deployment: Demonstrated understanding of IaC principles and the core Terraform workflow (init, plan, apply), with the ability to maintain and update existing configurations
- Integration: Comfortable implementing and maintaining data flows between systems using REST APIs for request-response actions and Apache Kafka / Confluent for message-based data movement
- Development Skills: Experience with technologies such as Python, Javascript, REACT, Go
- Software Skills Delivery: Proven capability to implement, integrate and configure complex software products
- Identity & Authorization: Business and technical expertise in policy design and implementation, and familiarity with IAM protocols in particular OAuth 2.0 and AuthZEN
- AI Skills (Nice-to-Have): Experience developing AI Agents using Python. Familiarity with LLM integration patterns (e.g., RAG) and emerging standards like MCP for data connectivity and A2A for multi-agent orchestration
- Bachelor´s Degree in Computer Science, Engineering, Information Systems, Business or a related field (or equivalent experience)
- Composure Under Pressure: The ability to maintain a calm and professional demeanor, especially when diagnosing and troubleshooting complex, high-stakes technical challenges for customers
- Empathy and Active Listening: A high degree of empathy to truly understand the customer's perspective, pain points, and technical objectives, translating needs into effective solutions
- Clear Communication: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts simply, patiently, and clearly to both technical and non-technical audiences
- Collaborative Spirit: A proactive and supportive approach to working with Account Executives, the Customer Experience team, and external partners
What the job involves
- IndyKite is a pioneering platform focused on providing innovative solutions centered on the relationships exposed in the data that support sophisticated authorization and intelligence within the knowledge graph
- Our strategic goal is to grow our team in support of our growing number of customers, partners, our trusted system integration and reseller partners and our regional sales account executives
- We are expanding our team by adding a member capable of being a bridge between our Customer Experience and Sales teams while providing ad-hoc support to our strategic system integrators
- We’re looking for a motivated team member who is comfortable training, mentoring and addressing concerns or issues for Prospects, Customers and Partners
- You are a person experienced with the art of collaborative engagement where you are constantly seeking to better understand your audience's issues, establish trust, and continuously improve the services we deliver
- As a Customer Service and Pre-Sales Engineer, you will be a critical technical resource for both our existing customers and our sales team. You will apply your technical depth to customer configuration and deployment concerns with a goal of ensuring successful platform deployment and adoption
- You will be the technical evangelist during the sales cycle working as an integrated member of the sales executive planning, preparation and delivery. This role requires a unique blend of technical expertise and exceptional, human-centered soft skills
- Customer Support: Provide expert technical guidance and support to IndyKite customers, assisting them through deployment, integration, and ongoing platform operation
- Pre-sales Excellence: Deliver compelling Proof of Concepts (POCs), sophisticated product demonstrations, and strategic architectural recommendations to prospective clients and Account Executives
- Technical Consulting: Act as a technical expert for our platform, offering insights into integration and configuration best practices
- Relationship Management: Support high-need clients with managed services or long-term engagements, ensuring high satisfaction and a positive experience
Salary benchmarks
Our take
Today, identity systems manage billions of identities. While most are human there are still over 75 billion connected devices that also use the internet to share data. More connected devices means more data collected and in turn, more data to manage.
IndyKite is building a new paradigm of digital identity solutions, based on a model that solves all kinds of identities and the ways in which they interact with each other. Its platform gives developers the ability to implement identity controls for the billions of connected individuals and devices, essential in applications such as API authorization, delegating and sharing third-party data and effective management of customer data.
Backed by notable investors such as Alliance Ventures, SpeedInvest, and Molten Venutres, IndyKite is on a rapid growth trajectory. Focused on expanding its team and scaling its product, the company is poised to revolutionize the landscape of digital identity solutions, meeting the demands of an increasingly interconnected world.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2022
$8m
SEED
Oct 2021
$2.5m
SEED
Total funding: $10.5m
Company benefits
- Authentic: Join a fun, ambitious, and talented team with deep market experience and credentials in scaling software co’s from 0-100m$ ARR revenues
- Impact: Own your future – participate in the success of developing a deep-tech gamechanger
- Inclusivity: We celebrate diversity and are committed to creating an inclusive environment for all employees
- Opportunity: Be part of shaping the new era in digital identity, for large enterprises & government
- Rewarding: We provide equity benefits, flexible work from anywhere policy, 25 days paid vacation and other things, some of which are down to your unique needs.
- Experience: expect some travel, expect some weirdness, expect some fun, expect it all. We don’t set limits, and neither should you ☺
Company HQ
Financial District, San Francisco, CA
Leadership
Lasse Andresen
(CEO)Is also the co-founder & CTO of indyRIOT and joon. Was previously CTO of ForgeRock and CTO Central & Northern Europe for Sun Microsystems.
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