Customer Service Representative, PAIR Finance

• Fluent in French and English, written and spoken, at a professional level
• Experience in a customer service or support role
• A clear, empathetic communication style and strong interpersonal skills
• Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems
• Hands-on experience with ticketing systems or CRM platforms such as Zendesk
• Strong organisational skills and a sharp eye for detail
• A collaborative, team-oriented approach

Desirable

• In this role, you won't just be resolving tickets - you'll be helping our French-speaking consumers navigate stressful financial situations with clarity and respect.
• That human side of the work we do is something we take seriously, and it's what makes great customer service at PAIR Finance meaningful
• Handle incoming inquiries from clients, consumers, and third parties (e.g. lawyers) in French across multiple communication channels
• Provide clear, accurate information about accounts and ongoing processes
• Document all customer interactions accurately in our CRM system
• Collaborate with colleagues and other departments to resolve customer issues efficiently
• Flag recurring issues and contribute to the continuous improvement of our service processes
• Use AI-enabled tools and internal platforms to maintain high service quality
• Ensure full compliance with company policies, data protection requirements, and applicable regulations