Regional Manager of Workplace Experience, Braze
FTC
Plus Employee Stock Purchase Plans
Customer engagement platform
Posted today
Customer engagement platform
1001+ employees
Posted today
Plus Employee Stock Purchase Plans
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you
- Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee experience
- You will have a consistent pulse on the needs of our employees in EMEA and be comfortable changing course as global conditions and working environments evolve
- 5+ years of experience in Workplace Experience and/or facilities management; experience with multiple locations a plus
- At least 2 years experience leading a team
- Experience managing offices and workplace experience for a hybrid workplace model, delivering creative solutions to engage a distributed workforce
- Demonstrated success in a fast-paced, rapidly growing organisation with an ability to manage competing priorities
- Strong experience with office moves and build-outs
- Data-driven with a mindset of continual improvement
- Strong strategic communications and change management skills
- Demonstrated success in building strong relationships cross-functionally with proven ability in influencing top-level leadership
- A strong communicator, keeping teams and stakeholders informed and up to date
- Proven understanding of workplace related costs and budget best practices
- Passion for best-in-class workplace experience and customer service
- An awesome can-do attitude - no task is too big or too small
- Familiar with Mac computer and GSuite
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Ability to travel to EMEA offices for projects and annual office check-ins
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
What the job involves
- We are looking for an experienced and passionate Workplace Experience professional to oversee workplace operations in the EMEA region
- This individual will help inform the global strategic vision for Workplace Operations, work closely with cross-functional partners and lead their team to ensure best-in-class workplace experience
- The Workplace Experience team is looking for builders--people who aren’t afraid to roll up their sleeves and can create structure in ambiguity
- This role sits on the People Team and will report to the Director, Global Workplace Experience and will be integral in driving the development of employee experience as it relates to workplaces
- Oversee workplace operations and programs in the EMEA region, ensuring successful day-to-day operations
- Lead, mentor and develop regional Workplace Operations team
- Lead Workplace Operations KPI and SLA success, ensuring best-in-class customer service and service levels
- Sit on Workplace Experience Leadership Team, collaborating cross-functionally to develop and drive team OKRs
- Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
- Partner and develop strong relationships with all key business partners e.g. EMEA General Managers, IT, Legal, Finance, Marketing, Employee Experience, etc. and act as trusted advisor in workplace matters
- Collaborate closely with Braze Employee Experience to ensure all events are supported and executed to the highest standard
- Proactively build relationships with leadership and employees, as well as use data to understand the habits and needs of EMEA employees and objectively provide recommendations for workplace improvements
- Work with customer service mindset to ensure world-class standards and service levels for all EMEA employees
- Ensure we have the best in class suppliers for our offices and implement vendor management best practices with a lens towards diversity and inclusion. Proactively partner with key vendors to ensure continued service improvement
- Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
- Oversee budget management and tracking for EMEA operations
- Oversee EMEA Health & Safety, ensuring regional compliance with local H&S legislation, adapting policies and processes to meet country-specific requirements
- Manage regular risk assessments and ensure the adequate number of employees are sufficiently trained on first aid and fire marshaling
- Have a strong technical mindset, with an understanding of how technology integrates within the workspace
- Support regional office improvements and build-out projects, as needed
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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