Client Success Associate, Kaia Health

• 2-3 years of experience in a client facing role, within a startup or fast-paced environment
• You have a strong passion for healthtech and are eager to contribute to the chronic disease management space
• You are a great written and verbal communicator - connecting with people who share a similar passion is something you draw energy from!
• You are excited about the opportunity to work cross functionally as part of a broader team in an effort to provide the best possible customer experience
• You are an exceptionally organized person, and consider attention to detail a key strength of yours
• You are a fast learner and eager to “dive into the deep end” in an effort to continually hone your craft

Desirable

• Reporting to the SVP of Client Success, this individual will collaborate with key decision makers at Kaia’s employer and health plan clients and execute on strategies to deepen our customer relationships
• You are responsible for supporting our client relationships, which begin with Kaia implementation and grow as we support more and more of the client’s population. Internally, you serve as the voice and champions for all of our clients
• Focus on facilitating day to day operations of both client and partnership level support. To do this, you’ll
• Help oversee internal onboarding activities for new clients as well as ongoing delivery, including:Qualify, prioritize, and manage client requests
• Proactively identifying areas of improvement that will benefit our clients and their employees
• Prepare reports on Kaia patient engagement and synthesize recurring trends to be shared with internal and external stakeholders
• Patient communication operations & analysis, including managing employee/patient educational campaigns
• Provide project management support across several ongoing workstreams
• Partner with the Client Success team to develop and hone overall client success strategy & operations as we build out the team
• Formulate best practices learned from our clients and implementing them across the book of business Serving as the bridge from clients to internal Kaia departments, ensuring deliverables are completed on time