Head of Support, ZigZag Global
More information about location
Product returns management portal
Open for applications
Product returns management portal
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
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Company mission
To reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
20% employee growth in 12 months
Our take
ZigZag Global is helping retailers streamline their returns process with a branded returns management portal that lets them create customer-friendly solutions without the need for costly in-house engineering. It's an efficient way to manage returns while maintaining a smooth customer experience.
Today, returns are a big challenge for retailers, with around 15% of items being returned across both physical and online stores. In eCommerce, that figure jumps to 40%. This puts pressure on retailers to manage reverse logistics effectively, ensuring they can keep customers satisfied while also maximizing the value of returned goods through restocking.
Since its founding in 2015, ZigZag has built an impressive roster of customers, including Dorothy Perkins, Oakley, and Selfridges & Co. Following its acquisition by NYSE-listed Global Blue, a leader in tax-free shopping, the company is set for a new phase of rapid growth, with access to Global Blue's expansive merchant network, ZigZag is on its way to scaling its impact even further.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- 24 days holiday + bank holidays + additional day holidays after every full year of service (up to 5 additional days) plus a bonus day off on your birthday
- Flexible working options - fully remote with option to work from our London office
- Pension plan
- BUPA Private Medical Insurance
- Annual L&D Budget
- Employee referral bonus scheme
- Flexible working hours
Company values
- Happy Customers
- Increase Profits
- Faster Returnarounds
- Return Sustainability
- Truly Global
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.1m
This company has top investors
Leadership
Al Gerrie
(CEO)They are also a Non-Executive Director at We Are Pentagon and Director XCom Ltd, BlueStone International Investments, and Romford Raiders Ice Hockey Club. Previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was eCommerce Multi Channel Manager at Office Shoes.