Senior Account Manager, Amperity
$120-160k
More information about location
Customer data platform
Job no longer available
Customer data platform
201-500 employees
Job no longer available
$120-160k
More information about location
201-500 employees
Company mission
To help every brand turn complex customer data into business value.
Role
Who you are
- You have 7+ years in an account management role or customer success role
- You have experience in enterprise software, holding commercial responsibility for a book of business
- You're able to navigate the world's biggest, most complex companies, foster champions and manage dissenters
- You can explain complex concepts simply and persuade others to adopt new ways of thinking, becoming a trusted advisor to your customers over time
- You value finding opportunities to expand Amperity's scope with existing customers in ways that continue to add outsize value for them
What the job involves
- Develop and own trust- and value-based day-to-day relationships with key customer contacts at all levels of the customer organization; serve as a liaison between the customer and Amperity
- Own resolution of commercial issues; support leaders across Client Services in resolving operational or service-related issues
- Identify risks in the relationship or commercial arrangement and develop and deploy strategies to mitigate such risks
- Oversee internal account planning and customer health tracking
- Conduct regular business reviews with the customer to clearly illustrate value and explore new use cases
- Plan, coordinate and close all renewal opportunities
- Identify expansion opportunities for products and services, closing small or usage-based expansion opportunities and leveraging the sales team to close large or feature-based opportunities
Our take
Businesses require certain data to build customer loyalty, and Amperity is a company that aims to deliver this. Its platform combines information from multiple sources into a unified customer profile, allowing its clients to better understand and serve their customers.
Amperity concentrates on serving large customer-focused enterprises, with clients including Starbucks, Alaska Airlines and Patagonia. While there is ample competition in the sector, Amperity is seen as an established market player in an industry worth more than $4.5 billion.
Following a $100 million funding round back in 2021, Amperity hit unicorn status and set it sights on international expansion. It has since expanded its team globally and opened new offices (although it did undertake layoffs when the economy was bad), and continues to launch new features to enhance the value of its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES D
Jul 2019
$50m
SERIES C
Total funding: $187m
Company benefits
- Stock options
- 100% employee healthcare coverage
- Transportation subsidies
- A comfortable work environment with plenty of snacks
- Events and activities, both in-person and remote
- Self-managed PTO
- The flexibility to do your best work in the way that works for you
- Inclusive environment where you'll be challenged to find and unlock your full potential
- World-class people driving for excellence
Company HQ
Central Business District, Seattle, WA
Leadership
Kabir Shahani
(Board Observer & Co-founder)They worked as PM of Avanade before co-founding Appature in 2007, where they spent 6 years as CEO. They worked as VP at IMS Health for 2 years before co-founding Amperity in January 2016. Stepped down as CEO in Feb 2022.
Derek Slager
(CTO & Co-founder)Having worked as a Software Engineer for a decade, they spent 6 years as VP of Development at Appature. They left their IMS Health role in November 2015 to co-found Amperity in January 2016.
Tony Alika Owens
(CEO)On the Board of Directors at a number of businesses including Pathlight and SnapLogic. Chairman and Member of the Board of Advisors at The Mandatum Foundation.
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