Customer Success Advocate, Block
French & English Speaker
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- English & French fluency, spoken and written.
- Strong organisational, analytical, communication skills, with evidence of previous customer service experience and technical ability.
- Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others.
- Attributes of a problem solver. You enjoy digging into a problem and finding a solution.
- Ability to customise the support experience to the needs of individual customers
- Coachable mindset, interested in implementing feedback, and dedicated to personal improvement.
- Resilient when facing rapid change.
- Excellent time-management skills.
- A passion to help people and improve the customer experience of our sellers.
- A passion for startups and for simplifying the buying and selling experience.
- The ability to work weekends as part of a rotating schedule.
- The ability to work public holidays.
- You have demonstrated experience using your proximity to customers to identify high improvements to the customer experience
- You are curious and motivated by the challenge of building our growing operation for Square in Dublin
What the job involves
- You are providing world-class customer service, being the voice of Square in a new market and region
- Spend the majority of your day working with Square sellers by phone, email and messaging.
- Connect with sellers to discuss their needs and how Square products can help them start and grow their business.
- Increase growth and use of Square's products to all sellers.
- Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues.
- Analyse trends in customer issues and suggest improvements to processes and products.
- Identify and draft improvements to online help content and internal documentation.
- Work cross functionally with other teams and departments across regions to improve product and procedures.
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
Salary benchmarks
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