Merchant Onboarding Specialist, Block
Pay range: $25.58-$41.68/hour
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
Pay range: $25.58-$41.68/hour
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 1+ years experience in credit, fraud, underwriting, finance, or related field
- Previous experience in commercial banking or card processing a plus
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Self-starter; comfort dealing with ambiguity
- Strong sense of accountability for helping our team achieve its collective goals and best-serve our customers
- Must be a team-oriented individual with a willingness to contribute new ideas, collaborate, and learn from and mentor others
- Efficient and strong time management skills
What the job involves
- In this role, you will be responsible for conducting reviews of new Merchants, assessing the potential risks of them onboarding to the platform, and taking appropriate action in line with our policies
- You will be comfortable in an operations environment, maintaining high quality standards while ensuring that we adhere to internal and seller-facing service-level agreements
- You will have a thirst for knowledge—gathering insights, identifying areas for improvement, and contributing to key initiatives to push our team forward
- Lastly, we expect you to be dynamic and adaptable, have a positive attitude, and be passionate for Square’s mission of Economic Empowerment. If all of this sounds exciting, you may be a good fit and we look forward to hearing from you!
- Perform reviews of new Merchants requesting access onto the Afterpay platform
- Utilize internal policies to inform onboarding decisions
- Analyze risks associated with different seller business models
- Collect and review appropriate documentation necessary to assess and mitigate risk
- Work effectively with internal partners including other Risk teams and Compliance, as well as multiple levels of management
- Help identify process improvements and contribute to key projects and initiatives
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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