Implementation Specialist, PlexTrac
(UK)
Penetration test reporting & management platform
Open for applications
Penetration test reporting & management platform
21-100 employees
Open for applications
21-100 employees
Company mission
To empower teams to win the RIGHT cybersecurity battles.
Role
Who you are
- 2-4 years of experience in implementation, onboarding, professional services, or technical account management at a Security or Cyber SaaS company
- Proven ability to manage multiple client projects at once, each with its own timeline and requirements
- Strong verbal and written communication skills, with the ability to explain technical topics to non-technical audiences
- Experience using project management or CRM tools such as Salesforce, Jira, or similar platforms
- Working knowledge of APIs, web applications, and how software integrates with client systems
- Working with AI and Agents
- Comfort leading client-facing calls and presentations
- Strong organizational skills and attention to detail under deadline pressure
- We value thoughtful communication, autonomy, and collaboration, with core working hours that partially overlap with U.S. Eastern Time
Desirable
- Experience implementing security, GRC, or vulnerability management software
- Background in cybersecurity, IT risk, or compliance (such as familiarity with pentest reporting, vulnerability management, or frameworks like NIST or ISO 27001)
- Experience with Python, templating languages, scripting, or basic data migration tasks
- Prior experience at an early-stage or high-growth SaaS company
What the job involves
- We are searching for an Implementation Specialist to join our growing team
- As Implementation Specialist you will be responsible for leading clients through the successful onboarding, configuration, and deployment of PlexTrac
- This role partners closely with customers to understand their business objectives, develop tailored implementation strategies, configure the platform to meet their needs, and deliver training that enables long-term success
- Serving as the primary technical point of contact throughout the implementation lifecycle, the Implementation Specialist combines project management, technical expertise, and customer relationship management to deliver a seamless onboarding experience while ensuring clients are well-positioned to achieve their desired outcomes
- Partner with clients to understand their business objectives, technical requirements, and desired outcomes
- Work alongside account management, sales and tech support teams to ensure the client’s needs are serviced in the best way possible
- Develop and execute implementation plans tailored to each client's needs, ensuring successful platform adoption
- Configure and customize PlexTrac in alignment with client requirements and industry best practices
- Deliver product training and supporting documentation to empower clients to effectively use and manage the platform
- Manage implementation timelines, milestones, and deliverables using project management tools such as Salesforce to ensure projects remain on schedule
- Serve as the primary technical point of contact throughout implementation, providing proactive communication, regular status updates, and guidance to both clients and internal stakeholders
- Troubleshoot and resolve implementation-related issues within scope, escalating complex technical challenges or out-of-scope requests to the appropriate teams as needed
- Collaborate cross-functionally with Product, Engineering, Customer Success, and other internal teams to communicate client feedback, support continuous product improvement, and drive successful implementation outcomes
- Identify project risks, dependencies, and potential roadblocks early, developing mitigation strategies to keep implementations on track and minimize customer impact
- You'll use the following tools day to day: Atlassian (Jira, Confluence), Claude, Slack, Salesforce, Gong, Google Workspace, and Microsoft 365
Our take
With cyber-attacks becoming more sophisticated each day, it is vital for companies to employ the best security solutions available to them in order to protect their interests and employees. PlexTrac is a premier penetration test reporting and collaboration platform that consolidates all posture and risk assessment data sources. Its product streamlines collaborating report-building processes, thus reducing aggregation and reporting time by half.
Its proactive cybersecurity management platform is used by consultants, service providers, and enterprise teams of all sizes. PlexTrac’s powerful analytics and 360-degree visibility provide actionable insights that support offensive and purple teaming engagements, delivering more value to its clients than other security management options on the market.
The company has been focused on accelerated growth as it expands its market reach and increases brand awareness to further advance its current and future products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2022
$70m
SERIES B
Apr 2021
$10m
SERIES A
Total funding: $81m
Company benefits
- Robust Compensation: Competitive salaries with equity options
- Health Benefits: Medical, dental, and vision coverage options
- 401K and Retirement Plans: Traditional 401k and Roth IRA options via Betterment
- Flexible Work Arrangements: Office in Boise, home office, or hybrid
- Employee Centric: Casual environment, flexible hours, and generous time off
Company HQ
Downtown, Boise, ID
Leadership
Daniel DeCloss
(Founder & Chief Customer & Brand Officer)Previously, Founder and Principal Security Consultant at DDSEC and Former VP of Cages*Plus. Daniel has ample experience working in Cyber & Information Security at a range of companies, including Anthem, Mayo Clinic, and Scentsy.
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