Senior Customer Researcher, Room Price Genie

• We’re looking for passionate individuals who thrive in dynamic environments and are excited to shape the future of hotel technology
• Master's degree student of industrial engineering, business innovation, or similar disciplines
• Experience in conducting user interviews & wireframing
• Great communication skills
• High ownership skills
• Excellent time management, prioritization & multi-tasking
• Team player, egoless and empathetic
• You are fluent in English
• You are based in the European Time Zone (UTC+0 / UTC+2)
• Knowledge in Design Thinking or other Human-Centric product development approaches
• Experience with various brainstorming & ideation methods
• 6-3-5 METHOD
• Story Cubes
• Experience with Prototyping & Testing innovative services

Desirable

• As a Senior Customer Researcher, you’ll work closely with cross-functional teams to uncover deep customer insights, validate new concepts, and drive user-centered innovation
• Define, develop and validate new concepts (services, products, business models)
• Meet users, and help understand clients' preferences and needs to create solutions that resonate with them
• Work hand in hand with engineers and business people to propose innovative solutions to answer these needs
• Quick-prototype and test concepts to collect early user feedback and iterate
• Document promising solutions to push them to development teams
• Feed RoomPriceGenie’s product & development roadmap
• Apply and promote user-centered innovation
• Apply the methodology of Design Thinking and the so-called micro-cycle which guides us to the discovery of innovative solutions:
• (Re-)Defining the problem
• Needfinding
• Ideating
• Prototyping
• Iterating repeatedly to converge on a convincing solution

• Hybrid Office Model: We offer a flexible and empowering work environment – Genies can work 100% from our offices, 100% remotely, or anywhere between
• Team gatherings: Every year, we bring the whole global team together for a week of networking, work collaboration and some fun plus, we have regular team get-togethers in our offices
• Growth and Development: Every Genie is encouraged to a lifelong learning journey, and we support personal and professional development courses and training. Each year, Genies can get up to 3 extra days off to focus on their development.
• Celebrate your Birthday: Genies get the day off so they can celebrate on their terms
• Wellbeing: Mental health is essential for us. Every Genie has access to Headspace, the worlds leading meditation app, to practice living a happy, healthier and more rested life
• Flexible working hours: To help Genies balance their worklife relations, wherever reasonable and possible, we look to allow you the freedom to fit your work around your life.
• 1 team - 1 vision - 1 goal: All our Genies are aligned around our vision and goal and collaborate to make this happen – no wonder this gets rated at a 9.3 score

Total funding: $78.9m

Setting and managing room rates is a constant headache for small and medium-sized hotels. Even slight pricing errors can make the difference between profit and loss, and without expert knowledge, they're often left navigating this crucial aspect of their business blindfolded.