Associate Account Manager, Wonder
Enterprise
$56-70k
OTE
$44.8-56k
BASE
+ Uncapped commission + Equity
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$56-70k
OTE
$44.8-56k
BASE
+ Uncapped commission + Equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Bachelor’s Degree preferred or highschool diploma/GED
- Must be in the Chicago area
- 1-2 Years in Account Management, Sales, or experience working with large clients
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus
- Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
- Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills
- Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Confident making outbound dials on the phone
- Passion for working in a fast-paced, evolving environment
- Experience working with or selling to restaurant owners a plus
What the job involves
- The Associate Account Manager role is the main point of contact for Grubhub Enterprise Marketplace franchise group accounts
- You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites
- Your goals will focus on launch, retention, account maintenance, and revenue generation of franchised accounts
- Working with internal stakeholders, you will be responsible for coordinating across multiple internal teams to help ensure a successful launch
- Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account
- This role requires the keen ability to assess, triage, diagnose and prescribe solutions to support our restaurant partners in a variety of ad hoc scenarios
- You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls
- Serve as day to day point of contact for Franchisees and Franchise groups
- Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
- Have ownership on accurate account information and pipeline in Salesforce
- Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
- Participate in weekly client calls with the Account Manager
- Execute individual and regional marketing campaigns for Franchise Partners
- Increase revenue across book of business and reduce cancellations/attritions
- Manage external restaurant trainings and operational efficiencies
- Monitor market closures: special events, holidays, natural disaster notifications
- Follow-up on inbound requests from clients or the Grubhub Care Team
- Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2026
$200m
LATE VC
May 2025
$600m
LATE VC
Total funding: $2.3bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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