Senior Product Marketing Manager, Saas Labs
Training and support optimization platforms
Open for applications
Training and support optimization platforms
201-500 employees
Open for applications
201-500 employees
Company mission
To help sales & support adapt to remote transitions by enabling teams to communicate better, be productive, and eliminate monotony from their work.
Role
Who you are
- 7+ years of Product Marketing experience, preferably with a SaaS company
- 2+ years in the Contact Center and/or modern telephony space
- Experience leading cross-functional teams
- Prefer SMB and/or mid-market experience
- MBA preferred
- Great at taking complex information and distilling it for various audiences
- Great at understanding and empathizing with diverse user and buyer personas in the SMB/ mid-market space
- A master communicator with great writing skills for various formats, like blogs, data sheets, white-papers, and more
- Ambitious and comfortable with a fast-paced environment, taking ownership of your work and finding creative solutions
- You’re excited by challenges and charting a path through ambiguity
Desirable
- Deep understanding of the contact center and/or modern telephony space
- Well-versed at successfully working cross-functionally with various groups, and comfortable influencing and helping various groups like Product, Sales, Marketing, Customer Success and more
- Deep experience with SaaS businesses and models
- Experience developing successful pricing for a SaaS product
What the job involves
- Research and build expertise on our key verticals and personas, and create differentiated product messaging and positioning collateral to target them effectively across the buyer journeys
- Create sales collateral, and collaborate with our enablement team to train our sales teams and partners
- Collaborate with the marketing team to create content across brand awareness and demand generation channels including blogs, white-papers, webinars, videos and more
- Create messaging and content around product launches and ongoing go to market efforts. Disseminate key information from new releases across internal departments, existing customers and the broader market
- Propose new/revised pricing for new features and to improve the overall go-to-market
Our take
Many existing training and optimization solutions for sales and support teams are complex, expensive, and often aimed at the largest enterprises. SaaS Labs has developed a suite of customer communication services aimed at small and medium-sized businesses, giving them more options than ever before.
For instance, the company’s Dialworks platform provides on-demand sales training that allows businesses to test their reps’ readiness in real-world scenarios. Whereas its JustCall platform uses machine learning to automatically access the quality of the calls.
With funding led by Sequoia Capital India, SaaS Labs has been able to accelerate its growth by expanding into the European market. With more than 6,000 global customers (including GoStudent, Booksy, HelloFresh, etc) the company is focusing on research and development, creating new products for its global users, and scaling its launched products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
32% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$42m
SERIES B
Oct 2021
$17m
SERIES A
Total funding: $73.3m
Company benefits
- Work from anywhere (Flex): You can choose to log in from anywhere you're comfortable. If you choose to work remotely, we'll even help you set up your home office
- Your health comes first: Get group coverage and receive prompt assistance from our team in case of medical emergencies
- Paid parental leave: Up to 26 weeks of fully paid maternity leave & 10 days of paternity leave. Get the time and support you need at this pivotal time
- Rewards and recognition: You don't need to wait your turn to make a mark here, if your work has an impact we make sure that you get the credit
- Great work-life balance: Choose your hours, whether you're a night owl or an early riser, we find a way to sync up schedules and make things work
Company values
- 1% Mentality - All good things in life come from compounding. We believe in getting 1% better every day and focus on deep work, not staying busy
- Excellence as a Habit - We don’t settle for anything less than world-class, we’re striving for excellence and competing with the world
- Experimentation is in Our DNA - We are a product-centric company, first and foremost. We build MVPs, test hypotheses, go to market and keep iterating. We foster innovation at speed and scale
- Respect for Everyone - Whether you’re an intern or a star performer, you’ll be treated with empathy and respect. You’ll do meaningful work with people who are easy to work with
- Learning is Our Edge - We make wild guesses, take on ambitious challenges and learn from them. We’re always looking at the next big business problem
- Ownership and Trust - We hire the best people and trust them to do the right thing. We give you autonomy to make decisions from day 1
Company HQ
Palo Alto, CA
Articles
Leadership
Gaurav Sharma
(Founder & CEO)Founder & CEO of JustCall. Previousyl founded several companies, including Helpwise.io and Zuvvu.
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