Enterprise Customer Success Manager, mabl
Intelligent test automation
Open for applications
Intelligent test automation
101-200 employees
Open for applications
101-200 employees
Company mission
To enable software teams to rapidly deliver high-quality products to their users through intelligent test automation.
Role
Who you are
- The ideal candidate will have experience working with large Fortune customers, has a deep understanding of the software development lifecycle, and has a passion for building relationships that make customers your biggest promoters
- 4+ years experience as a Customer Success Manager at a B2B SaaS company, preferably for companies in the software development lifecycle space
- Deep understanding of software development lifecycle (bonus if specific experience with QA)
- Proficient in proactive networking and discovery, identifying and engaging with influential stakeholders to discover and influence growth opportunities
- Comfortable working cross functionally with an account team to achieve retention and growth goals
- Demonstrated ability to produce and execute strategic and supportive interactions (trainings, QBR’s, demos, etc.) that show proven results driving business value for customers
- Proficient in creating and implementing retention strategies, including at risk playbooks
- Seasoned in managing the renewal process
- Strong analytical skills, with a bias for using data to identify trends and opportunities
- Excellent written and verbal communications
- Passionate about working at a growing startup and learning new technologies
What the job involves
- Mabl is looking for an experienced Customer Success Manager to focus on our enterprise customers
- Support customers throughout their journey with mabl to ensure they achieve their goals
- Onboard new customers to the mabl platform including hands-on training and guidance with best practices
- Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
- Lead Quarterly Business Reviews with commercial clients
- Identify expansion opportunities and partner closely with the sales team to execute
- Lead ongoing product feedback sessions and translate customer suggestions into product requirements in partnership with the product team
- Monitor customer health including metrics and usage trends to proactively engage with customers
Our take
The quickening pace of tech development over recent years has led to lengthy testing and code review backlogs. This is an issue for quality engineers, both in terms of operational efficacy and security. Mabl’s solution is to provide an accessible and integrated framework that allows more teams to carry out testing, more reliably, and at greater speed.
The gamut of testing mabl offers runs from API, to low-code, to autohealing, to mobile. So it’s an impressively broad sweep, and it’s helped mabl land top tier clients including Barracuda, jetBlue, and Stack Overflow. With more companies beginning to adopt automated testing tools, the market is expected to grow substantially, and with its stable position mabl should be able to ride the swell.
Mabl will, however, need to stay ahead of the flurry of new competitors like Testim, Mesmer, and Virtuoso. It’s making smart steps to do so: in 2022 mabl moved to incorporate accessibility testing and a Unified Runner product, a low-code test automation tool. This is likely to prove appealing to the businesses scrambling to meet newly forthright social and regulatory pressures in that area.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
May 2020
$6.1m
EARLY VC
Total funding: $76.1m
Company benefits
- Transportation benefits: Generous expense reimbursement for all types of transportation options
- Health benefits: We offer some of the best health benefits for you and your loved ones
- Mabl kudos: Choose from branded swag, gift cards, donations, or treats for the team
- Team outings: Our team knows how to have fun in and out of the office
- Parental leave: Liberal parental leave benefits for mablers raising kids
- 401K: We've got your back financially, now and in the future
- We've got your back financially, now and in the future
Company values
- Drive
- Insight
- Support
- Authenticity
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Izzy Azeri
(Co-founder)Started career in business development at VMware and Acronis, before a spell as the EIR at Bain Capital Ventures. Co-founded Stackdriver, which was then sold to Google, where they then worked in product management.
Dan Belcher
(Co-founder)Originally a Microsoft program manager, and after spending some time in consulting moved to Sonian as director of product management. Subsequently co-founded Stackdriver, and worked as a Google product management lead after its acquisition.
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