Senior Staff Outbound Product Manager, ServiceNow

• 8+ years of experience in a hybrid role across Solution Architecture, Product Management, or Solution Consulting
• 5+ years of deep technical experience on the ServiceNow platform (ServiceNow certification preferred)
• Expertise in financial services workflows—specifically payment disputes (fraud and non-fraud), chargebacks, and investigations across major payment networks (Visa, Mastercard, STAR, PULSE, etc.)
• Strong discovery, consulting, and value-based selling skills
• Proven ability to design scalable enterprise architectures that meet regulatory and operational standards
• Deep experience in go-to-market planning, enablement content creation, and product evangelism
• Familiarity with competitors such as Pega, Camunda, Salesforce, and Appian
• Excellent communication and storytelling skills—able to influence both technical and executive stakeholders

Desirable

• We are seeking a highly skilled, strategic, and customer-facing Principal Solution Architect & Outbound Product Strategist to join our Financial Services team within the CRM business unit.
• This hybrid role is designed for a platform expert and domain specialist with a passion for building scalable solutions and bringing them to life through enablement, go-to-market support, and client success
• You will combine deep financial services expertise—including card and non-card dispute management (ACH, wire, check, Zelle), chargeback workflows, and fraud investigations—with platform knowledge of ServiceNow and strong product positioning and evangelism skills
• You'll act as a trusted advisor to customers, internal teams, and partners while helping scale our go-to-market efforts and product adoption
• Design and consult on end-to-end financial disputes and fraud management workflows across card (credit, debit) and non-card payment rails (ACH, wire, check, Zelle, RTP)
• Guiding discovery workshops and solutioning engagements to uncover business needs, drive qualification, and architect innovative solutions on the ServiceNow platform
• Serve as a trusted advisor and 3rd-party expert for clients at all deal stages—adding value to strategic conversations, demos, and technical assessments
• Partner with Solution Consultants to build knowledge at the 101, 201, and 301 levels, enabling their success across the sales cycle
• Develop product enablement materials, best-practice guidance, and value-focused content to drive understanding and adoption across customers, partners, and internal teams
• Capture market feedback and real-world use cases to inform product roadmaps, feature prioritization, and overall strategic alignment
• Act as a financial services product evangelist—representing ServiceNow in executive briefings, industry events, user groups, and with strategic partners
• Collaborate across Product Management, Technical Alliances, Product Success, and Marketing to guide the execution of GTM strategy and release themes