Lead Product Manager, Xero
Payments Risk
CA$178.6-223.3k
+ Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs
Office located in Seymour St, BC
Accounting software for small businesses
Be an early applicant
Accounting software for small businesses
1001+ employees
Be an early applicant
CA$178.6-223.3k
+ Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs
Office located in Seymour St, BC
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- Deep, hands-on payments risk product experience is essential for this role
- We’re looking for someone who has built and operated risk capabilities within a payments platform, PSP, acquirer, PayFac, marketplace or similar payments environment
- You should have meaningful Product Management experience across both:
- Merchant risk: KYB/KYC, merchant onboarding, eligibility, underwriting, merchant risk assessment, financial exposure management and/or ongoing monitoring
- Transaction risk: fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and/or payments loss management
- Significant Product Management experience in a technically complex payments or fintech environment
- Strong understanding of how merchant risk, transaction risk and the movement of money create financial exposure
- Experience building risk decisioning capabilities using rules, signals, scoring, limits and data-driven models
- Strong analytical skills and experience using fraud, transaction and loss data to make product decisions
- Experience partnering closely with Engineering, Data Science, Risk, Compliance and Operations
- Experience working with payment processors, acquirers and/or third-party risk providers
- Strong product judgement and the ability to make decisions where customer experience, growth and risk are in tension
- We’re particularly interested in candidates whose experience extends beyond KYC/compliance or consumer identity fraud into broader merchant and transaction risk within a payments environment
What the job involves
- As a Lead Product Manager – Payments Risk, you’ll build the risk capabilities that enable Xero customers to accept payments securely, reliably and with as little unnecessary friction as possible
- You’ll own product strategy and execution across two core areas:
- Merchant risk — including KYB/KYC, merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing merchant monitoring
- Transaction risk — including fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and payments loss management
- This is a Product Management role focused on payments risk, not a Risk Operations or Compliance role. You’ll partner closely with Risk, Compliance, Engineering, Data and Operations to turn risk strategy and policy into scalable product capabilities
- Own the product strategy and roadmap for merchant and transaction risk
- Build capabilities for merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing monitoring
- Build transaction fraud detection, monitoring and decisioning capabilities using signals, rules, scoring, velocity and limits
- Develop controls for disputes, chargebacks, reserves, holds, negative balances and payout risk
- Build the tooling and workflows needed to support investigation, review and risk operations
- Develop reusable capabilities for risk decisioning, rules, signals, limits, monitoring, alerts and case management
- Partner with Engineering and Data on APIs, data models, architecture and decisioning systems required to operate risk at scale
- Design capabilities that can support multiple processors, payment methods and markets
- Evaluate build-versus-partner decisions and determine where Xero should own risk capabilities versus rely on processors or specialist risk providers
- Translate risk appetite and policy into product controls and customer experiences
- Use data to balance fraud and financial loss against merchant friction, transaction conversion and operational cost
- Establish clear risk metrics and continuously improve decision quality, false-positive rates and loss performance
- Identify emerging merchant, fraud and loss patterns and evolve controls as risks change
- Success looks like:
- Legitimate merchants can accept payments with minimal unnecessary friction
- Higher-risk merchants and transactions are identified and treated appropriately
- Fraud, chargebacks and payments losses remain within Xero’s agreed risk appetite
- Risk capabilities and decisioning can scale across processors, payment methods and markets
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023-launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
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