Head of Engineering, Gusto
Core Experiences
$222-299k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Posted today
Automated payroll, benefits & HR platform
1001+ employees
Posted today
$222-299k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 10+ years working on high-growth digital experiences, with at least 4 of those years focused on platform features, ideally with product experience as well
- Demonstrated experience scaling platform products end-to-end (architecture to UI), likely at companies like Shopify, Salesforce, Stripe, Square, etc
- Ideal candidates will have seen a platform through a period of growth, transition, or change and will have proven methodologies and tangible examples of how they’ve driven adoption
What the job involves
- The Head of Engineering for CX Platform at Gusto will play a crucial leadership role in shaping the strategy and execution of the company's vision
- Gusto blends product and service offerings, with a unique focus on combining human touch with technology to scale Payroll, Benefits, and HR services
- This role involves building and scaling systems that enable thousands of customer support and operations teams to serve customers more effectively
- The candidate will leverage AI and cutting-edge technologies to enhance one of Gusto’s core business areas, ensuring the platform supports the high-touch nature of Gusto's services
- They will also play a cross-organizational leadership role, inspiring and collaborating with teams across the company to build and enhance platform capabilities
- Lead and manage platform product development with a focus on scalable architecture and data models
- Guide technical discussions, understanding and debating tradeoffs to build robust and scalable systems
- Inspire teams to adopt platform-first product strategies and capabilities
- Drive a systems-first approach to user experience, informed by customer empathy, research, data, and insights from customer support
- Manage highly distributed engineering teams and managers with at least 5 years of experience, and contribute to team growth with a minimum of 10 years of development experience
- Collaborate with both revenue-generating product teams and platform teams
- Provide strong product vision, creating and sharing a clear and inspiring roadmap, and work with teams to address dependencies, risks, and tradeoffs to enhance velocity
- Lead both backend platform development and front-end/design thinking, with experience in mobile or a mobile-focused organization a plus
- Motivate and inspire cross-functional teams including PMs, designers, engineers, data scientists, and other partners
- Foster excellent relationships across teams and ensure smooth collaboration with partner teams
- Elevate technical teams and scale their capabilities
- Build relationships across the organization, including app leads and executives, to increase understanding and adoption of platform capabilities, driving velocity
- Maintain a strategic vision for long-term goals and work towards aligning teams to achieve them as one organization
- Think strategically and build hands-on solutions, balancing global thinking with deep technical involvement to unblock teams and tackle challenges
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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