Customer Service Advisor, Santander

S1, Business Banking, Edinburgh, 12 Month FTC

£25k

Plus the opportunity to earn a discretionary performance-related bonus of 8% of salary and share plans

Entry and Junior level

Edinburgh

More information about location

Retail and commercial bank

Be an early applicant

Retail and commercial bank

1001+ employees

B2CB2BBanking

Be an early applicant

£25k

Plus the opportunity to earn a discretionary performance-related bonus of 8% of salary and share plans

Entry and Junior level

Edinburgh

More information about location

1001+ employees

B2CB2BBanking

Company mission

To help people and businesses prosper.

Job

Company

Role

Who you are

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Be capable of learning and applying technical knowledge of policies and processes, to provide the right customer focused outcomes
Proactively contribute with suggestions to reduce risks within the team and across Business Banking
Use your knowledge to talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence
A talent for talking to people and a desire to explore and support local businesses to flourish

What the job involves

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation
Working for Santander, you’ll serve TSB’s Business Banking Customers, as an Account Opening Specialist. You’ll help customers make the most of their money, so that they can feel money confident every day
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about
TSB Business Banking are looking for a Customer Service Advisor – Account opening specialist based in our Edinburgh office
We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:
You will be part of a team providing excellent service to customers through the onboarding stages of their application, or supporting relationship management customers in their day to day transactions
Providing day to day services such as onboarding new to bank business customers and supporting them via telephone lines
Completing some administrative tasks such as mailboxes management, hybrid mailing and may include “Know Your Business” support
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery

Our take

Santander serves 14 million UK customers as a retail and commercial bank. Despite a mixed history, including issues with call centre service, mis-selling PPI, and anti-money laundering control failures between 2012 and 2017, Santander continues to thrive by focusing on innovation, digitalisation, and sustainable, responsible growth.

Recently, Santander has enhanced its digital and mobile services to meet the needs of modern banking customers. This includes the My Home Manager app, which provides mortgage customers with a centralised platform for their information, and increased fraud alerts to protect less digitally literate customers as they transition online. These efforts aim to connect physical and digital channels for a seamless customer experience, positioning Santander to better compete against digital banks like Monzo and Starling.

In addition to these digital advancements, Santander has joined forces with Iberpay in Spain to become inaugural participants in the European Payments Council’s One-Leg Out Cross-border Transactions Instant Scheme (OCT Inst). This initiative is set to introduce global instant transfers, further emphasising Santander's commitment to innovation and enhancing its service offerings in the digital banking landscape.