Customer Success Manager, StarTree
Giving decision-makers data insights
Be an early applicant
Giving decision-makers data insights
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make data more accessible and actionable.
Role
Who you are
- 2-4 years of experience in Pre/Post-Sales or Customer facing roles
- Experience with big data technologies such as Spark, Hadoop and Presto is a plus
- Experience with distributed software applications architectures
- Experience developing or using open-source technologies
- Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post sales processes
- Strong problem solving and troubleshooting skills
- Strong grasp of cloud infrastructure patterns and services in at least one of the three pubic clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Good understanding of OLAP technologies as well as SQL
- Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)
- A desire to learn and adapt in a rapidly growing and changing environment
- You must be a self-starter who thrives on complexity and independence
- Being highly organized and detail-oriented
- Strong written and oral communication skills
- Ability to learn quickly
- Strong team player
What the job involves
- A rare opportunity to be part of a growing sales team in a well-funded SaaS startup with great customer traction. You will work closely with sales as their technical partner in all the phases of the sales process – from evangelizing and demonstrating the technology to prospects, to defining and executing Proof of Concepts (POCs) and answering technical questions around StarTree's service and how it solves customer's real time analytics problems
- Solutions Architects are also relied upon for various post-sales tasks, including implementations, optimizations, and helping ensure a high level of service for our customers. StarTree offers a fast-moving, dynamic, and challenging work environment, with the opportunity to make a direct impact on customers
- Provide technical leadership in sales opportunities with existing customers and prospects
- Research customer’s key requirements and execute Proof of Concepts
- Help customers in post sales implementations and support them through their use of the StarTree service
- Evangelize best practices, architecture patterns, and use cases internally and externally
- Advance expertise and technical excellence in Apache Pinot
- Collaborate with Product and Engineering teams by providing customer feedback to help shape the product roadmap
- Liaison with Marketing to help build customer case studies and reference materials
Our take
StarTree is a startup founded by the creators of Apache Pinot, which delivers scaled analytics at low latency for up to millions of users - and has proven successful with market giants like Weibo, Walmart, and LinkedIn. StarTree is the platform-as-service version of Apache Pinot for enterprise, which is used by Cisco, Etsy and Target.
The company's pedigree is strong, with founders previously holding engineering positions at Uber and LinkedIn. They saw firsthand the benefits of providing real-time insights to users of Linkedin and UberEats, knowing it would sit well with the wider population.
Certainly, with more companies grappling with larger data pools at speed, the demand for low-latency analytics engines appears to only be growing. StarTree hopes to position Apache Pinot as the go-to engine for this and is focusing on marketing and sales to fend off rivals such as ClickHouse. It is expanding internationally as well to drive uptake, opening an office in India to grow into Asian markets..
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2022
$47m
SERIES B
May 2021
$24m
SERIES A
Total funding: $75m
Company values
- Put Integrity First - We hold ourselves, our community, and our partners to the highest standards
- Drive Innovation - We are constantly looking forward and pushing the boundaries of technology
- Inspire Each Other - We are stewards of a community where individuals feel valued and supported
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Xiang Fu
(Co-Founder)After compleating a Masters in Computational Science and Engineering at Georgia Institute of Technology, they worked as a Senior Software Engineer for LinkedIn and Staff Software Engineer for Uber. They were the Founding Engineer for Stealth Mode Startup and a Pinot PMC and Committer for The Apache Software Foundation.
Kishore Gopalakrishna
(Co-Founder & CEO)After graduating from the National Institute of Technology, Karnataka, they became an Application Developer for Oracle. Before becoming the Founding Engineer for the Stealth Mode Startup Company, they were a Senior Technical at Yahoo and Senior Staff Engineer at LinkedIn.
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