Director of Release Management, ServiceNow
$170.3-298.1k
+ Equity for eligible roles + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$170.3-298.1k
+ Equity for eligible roles + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A minimum of 10+ years related experience working in IT, with extensive experience (5+ years) in a dedicated release management, DevOps, or senior technical delivery role
- Expert-level knowledge of the software development lifecycle (SDLC), Agile methodologies (e.g., Scrum, Kanban), and DevOps practices is essential
- Relevant certifications such as ITIL, Certified ScrumMaster (CSM), or SAFe are highly valued
- Strong hands-on experience with relevant technologies, including CI/CD pipelines, project management, cloud platforms, Source control and ITSM platforms
- Experience with ServiceNow products and services
- Ability to lead cross-functional and distributed teams
What the job involves
- Join a high-impact team of platform engineers at the heart of our enterprise technology ecosystem
- The ServiceNow Solutions and Services team, part of Digital Technology Operations, is responsible for the design, build, support, and operation of our critical business platforms and services
- The Director will oversee our release management and deployment activities, and will define and enforce best practices for software releases, working closely with various departments to ensure high-quality, efficient, and low-risk delivery of new features and products to end-users
- This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do
- Maintain and continuously improve the enterprise-wide release and deployment management processes and procedures, ensuring they are adopted by all relevant teams
- Lead, mentor, and motivate a team of release managers and release engineers, fostering a culture of continuous improvement and delivery excellence
- Define the vision, roadmap, and requirements for the release process and associated infrastructure, aligning release schedules with business and technical objectives
- Oversee the creation and management of the enterprise release calendar and coordinate go-live activities across multiple development, QA, and operations teams
- Proactively identify, manage, and resolve risks and issues that could impact the scope, quality, and schedule of releases. Develop rollback plans and support incident management when deployment issues occur
- Serve as the primary point of contact for release status and strategy, communicating effectively with a wide range of stakeholders, including executive leadership and external partners
- Define and track release performance metrics through trend reporting and analysis to identify bottlenecks and drive improvements
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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