User Experience Coordinator, Omada Health

• You’re a keen observer and enjoy solving problems with your user in mind - whether they’re members of the UX team or members in Omada’s programs
• You’re not afraid to jump into something new, and do a little bit of everything
• Exceptional attention to detail
• Strong project management skills: You can build and execute a project plan
• Strong communication and writing skills
• Displays initiative; works both independently and collaborates well with a team to get things done
• 3+ years of experience working as a user research coordinator, project manager, research manager, UX research or UX ops roles, product ops, other coordination / operations roles
• Loves working with technology and learning new tools and capabilities

Desirable

• As the UX Coordinator, you will provide operational support across design, content, and research to enable our User Experience (UX) team to function more effectively and efficiently
• You’ll partner with our UX researcher to maximize the reach of the voice of the member
• You’ll meticulously coordinate logistics for member research, and manage projects collaboratively to ensure that work is completed on time
• Other responsibilities include: coordinating weekly team meetings; supporting with offsite planning; contractor management; managing content approval processes; CMS management and content uploading
• Over time, this role has the potential to grow into a UX Operations or UX research function
• Managing UX research recruiting: identifying appropriate participants; handling scheduling and communication with research participants and internal teams; distributing incentives
• Working with internal stakeholders to build and manage surveys and unmoderated tests
• Evangelizing member research through ownership of our research repository and organizational communication
• Analyzing processes across content, design, and research to identify opportunities to streamline and improve how we work
• Partnering with our content and clinical teams to support curriculum implementation
• Managing contractor budgets, ensuring timely submission of invoices
• Facilitating UX Team rituals and culture