Surveillance Team Lead, Wise
$78.8-100k
1-5 days a week in office
Money without borders
Open for applications
Money without borders
1001+ employees
Open for applications
$78.8-100k
1-5 days a week in office
1001+ employees
Company mission
We believe in money without borders. That's why we're building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Role
Who you are
- You have very good verbal and written English, any other languages are a plus
- You have excellent analytical, communication, and writing skills as well as the ability to move team’s metrics/KPIs
- You have a good understanding of the regulatory framework as well as KYC/AML procedures surrounding financial products and services
- You have at least Bachelor’s degree or higher, preferably Law
- You have a minimum of 3 years experience working in the financial sector; preferably experience in a risk or compliance-focused role within the FinTech industry
- You have previous experience leading a team internationally and remotely; strong ownership over operational management and people leading
- You are self-driven and motivated; proven track record of taking ownership and responsibilities as well as being a great team-player
- You have previous experience in service delivery topics, as well as experience working with Product, Compliance and Engineering teams
- You have strong project management skills in the Risk and Compliance domain; Familiarity with regulatory requirements, internal policies, and industry standards
- You have great communication and presentations skills to assist on internal and external projects and audits
- Strong experience in the application and risk mitigation of Acceptable Use Policy (AUP) within operational and technical environments
- Strong understanding of the AUP, capable of evaluating and understanding risks associated with control changes; able to independently write proposals to 2LOD
- You have the ability to multitask, take responsibility in challenging situations and work well in uncertainty
What the job involves
- We’re looking for an energetic and experienced Team Lead to join the Surveillance team in Austin, Texas
- This role is a unique opportunity to develop a high performing team, while leveraging your knowledge and experience to help millions more potential customers save money by using Wise!
- The Surveillance team has a working understanding of inherent risks associated with high risk activities, customer types, country risks and their respective mitigation measures
- The investigation accommodates any legal, regulatory and operating requirements unique to specific business sectors or jurisdictions to make sure the customer’s activities fall within the Wise Acceptable Use Policy
- The Surveillance Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products, and requirements set to us by regulations and partners
- The primary purpose of this position is to lead a team of specialists who evaluate and assess customers, mitigate risks associated with them, while ensuring compliance with the established AML/CFT regulations, policies and Wise’s risk appetite
- Hire, lead, develop and manage the Surveillance team, including amongst others administrative tasks such as scheduling, interviewing, hiring etc
- Organise team activities and maintain a high team morale and a strong sense of community.
- Measure team performance, KPIs, plan capacity and maintain focus on the customer experience as well as regulatory/ audit requirements
- Foster the learning, development, and career trajectory of analysts on your team and perform regular talent mapping review sessions
- AUP Expertise: Ensure compliance with our Acceptable Use Policy (AUP) by regularly reviewing, applying, and mitigating risks related to the policy. Maintain a deep understanding of its scope, requirements, and impact across the organization
- Risk Evaluation: Analyze and assess the potential risks associated with control changes within systems, processes, or projects. Provide recommendations to mitigate risks and ensure that changes align with internal policies and external regulations
- Develop clear, concise, and well-supported proposals to present to 2LOD/Compliance Oversight for approval. Proposals should outline the risks, benefits, and impact of proposed changes or adjustments to control mechanisms
- Develop effective operational processes, task allocation, training and performance management to deliver regulatory obligations, risk management, quality assurance and great customer experience with a tightly managed cost base
- Understand and manage training the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime
- Ensure appropriate documentation of new processes, procedures, and methodologies
- Measure and work towards improving team KPIs and meeting SLA-s
- Work with product, compliance, and other financial crime operational teams to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies
- Develop client risk-mitigation strategies and solutions by having an in-depth understanding of their risks, drafting risk-based proposals, overseeing the implementation of said strategies, and tracking efficacy/performance
- Tackle other ad hoc duties
- Be able to represent policies, processes and auditable investigation work to regulators and auditors
- Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies
- Stay up to date on new regulations and ensure continual best practices across the transaction monitoring investigative process are effective
- Be able to “roll up the sleeves” and perform basic aspects of your team’s work
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. Its attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
While the market is crowded with new entrants (think Revolut and Monzo) and traditional banks trying to catch up, Wise is still staying one step ahead having recently opened a new hub in India and new payment features as well as reporting a rise in key metrics on higher volume and customer growth. This continued growth positions the company well for continued success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.7m
SERIES D
Total funding: $397.1m
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Co-Founder & Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(Co-Founder & CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking and Chief Banking and Expansion Officer.
Salary benchmarks
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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