Senior Lead Operations Specialist, Lime
$27.00 per hour
Office located in Chicago, IL
Electric bike and scooter rentals
Job no longer available
Electric bike and scooter rentals
1001+ employees
Job no longer available
$27.00 per hour
Office located in Chicago, IL
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Must be at least 21 years of age with a valid driver license and good driving record
- 2 years of experience in a similar position while leading and coaching others
- An understanding of workforce management to help Ops Management ensure efficient staffing
- Knowledge of the local geography, the ability to drive large vans and work outdoors in all weather conditions
- Ability to lift up to 65lbs / 35 kg on a frequent basis required
- Knowledge of cell phone applications. iOS experience preferred
- Ability to work various shifts including evenings and weekends
- Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification
- Strong problem-solving skills, with the ability to perform quick and efficient repairs
- Self-motivated with and the ability to work independently with minimal supervision
- Strong organizational skills with the ability to manage daily tasks
- A safety-oriented mindset, capable of conducting rigorous quality checks
- Excellent communication skills with the ability to interact with team members, riders, and city officials
What the job involves
- We are looking for a Senior Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Senior Lead Operations Specialist at Lime, you will wear multiple helmets to support our daily operations
- Onboard, train, and lead a team of all levels of Operations Specialists while assigning daily tasks and ensuring workflow is efficient and thorough
- Maintain a team oriented environment and integrate new members to the team
- Evaluate and provide feedback on team performance
- Collaborate with the Safety team to ensure occupational compliance in the warehouse
- Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
- Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
- Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
- Maintain communication with the team including peers, shift lead, and manager
- Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
- Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
- Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
- Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
- Detect and report uncommon situations related to on the ground service and product
- Occasionally assist customers in field by providing support related to Lime vehicles
- Follow established safety procedures to ensure Lime riders are on the safest vehicles
- May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary
- Additional job related tasks as assigned
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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