Principal Product Manager, ezCater
Customer Service
$175-231k
More information about location
Online marketplace for business catering
Job no longer available
Online marketplace for business catering
501-1000 employees
Job no longer available
$175-231k
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- 7+ years of product management experience, ideally with several years in e-commerce optimization
- Deep analytic ability, comfort working with and manipulating data, building hypotheses
- Strong teamwork and collaboration skills; you’re happy spending much of the day away from your desk connecting with team members in different functional areas
- A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively managing expectations
- A flexible mindset that is open to change and new information. You’re first to understand when team behaviors and work methods need to adapt to new information
- Goal orientation and demonstrated record of success in previous endeavors. You’re motivated to deliver exceptional results, driven by a strong work ethic
- A sharp mind, a soft heart and a large funny bone
What the job involves
- We’re looking for a Principal Product Manager to lead the definition of and development of the ezCater Customer Service Solution, the key platform that ties together customers, caterers, and drivers to deliver an unbeatable customer experience
- EzCater is leveraging its market knowledge and massive data warehouse to proactively solve potential pain points, handle last-minute customer requests, and deal with uncertainty in a unique and differentiated way
- You’ll work closely with engineering, UX, Marketing, Caterer Operations, and many other teams to develop and execute on the strategy for this critical area for the business
- Analyze all available data on existing catering operations, examine customer and caterer pain points, and develop a roadmap that solves the business and the users
- Lead product initiatives across a cross-functional team including Design, Research, Engineering, Data Analysis, Operations, and other Product Managers in a fast-paced, agile environment
- Manage application development from conception through design, build, release, and iteration
- Create and monitor the ongoing metrics that measure and define success
- Assist in prioritizing enhancements and bug fixes, while identifying thematic issues that can be solved with technology improvements
- Have fun building meaningful software with awesome people
- By day 30 you will:
- Most importantly, dive deep into the needs of the variety of users you’ll be solving for and start to develop a strong sense of empathy for them
- Partner with your development team to understand the ins and outs of the product
- Be providing immediate and early value, organizing existing work, asking good questions, and figuring out what you need to learn to become more effective
- Have found and internalized the key metrics for your domain and mastered key analytics and experimentation tools
- Have internalized the company direction, and early decisions around target customer / market focus
- By day 60 you will:
- Have a solid working relationship established with the design and development team members as well as your product peers
- Propose product direction and course corrections based on what you’ve learned
- By day 90 you will:
- Be a driving force within the company, leading across the business to drive your compelling vision and meaningful returns
- Be able to give “the company pitch” to a prospective customer as well as any member of the sales team and back it up with detailed customer, product, and industry knowledge
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service whilst the food providers fulfill the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfill. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
Salary benchmarks
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