Enterprise Implementation Consultant, MaintainX
$97-114k
+ Bonus
Mobile-first workflow management platform
Be an early applicant
Mobile-first workflow management platform
501-1000 employees
Be an early applicant
$97-114k
+ Bonus
501-1000 employees
Company mission
To make the day to day more efficient by digitizing the paper-based procedures, work orders, inspection logs, and audit checklists used daily in thousands of businesses worldwide.
Role
Who you are
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
- Experience managing complex implementations and multiple stakeholder groups
- BEng degree or equivalent years of experience
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Excellent client relationship skills and ability to manage client expectations
- Understanding of business requirements definition, review of functional specifications, user training, and deployment
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
- Savvy with technology and capacity to become an expert in our software in a short period of time
- Self-starter comfortable working with minimal oversight and tight deadlines
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus
- Ability to learn the MaintainX product within 30 days to advise customers
What the job involves
- We're looking for an Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience
- You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success
- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines
- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
- Deliver formal training to client project team members and/or end-users
- Provide knowledge transfer to internal team members throughout the onboarding process
- Provide support by demonstrating knowledge of products, services, and best practices
- Track and communicate client issues and proactively troubleshoot and resolve problems
- Manage multiple accounts, deadlines, and milestones
- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs
- Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
Our take
MaintainX is a mobile-first workflow management platform designed to free industrial and front-line workers from using clipboards and spreadsheets, instead providing them with digital tools that streamline workflows that in turn, boost productivity.
The company's software helps workers track reactive maintenance, and preventative maintenance, and control daily business operations. It is designed to work with organisations of all sizes, and it is successful with a customer retention rate of 98%.
With customers including McDonalds, Duracell, Volvo, and DHL, MaintainX has experienced rapid growth since its inception in 2018. Boasting substantial funding from several investment organisations and angel investors, the startup is accelerating its r&d efforts, new market growth and expanding its operations and business reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
79% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2025
$150m
SERIES D
Dec 2023
$50m
SERIES C
Total funding: $242.8m
Company benefits
- Flexible time off
- Competitive salary and equity opportunities
- Training and development investments
- Comprehensive healthcare coverage
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Chris Turlica
(Co-Founder & CEO)Previously founded Voo (acquired by Townsquared). Also an Investor and Advisor for multiple startups, including XY Gaming, Ditto, Starship, and Avochato.
Hugo Dozois-Caouette
(Co-Founder & CTO)Experienced Software Engineer working previously for Fujitsu, Autodesk, and Townsquared.
Nick Haase
(Co-Founder & Go-To-Market)Previously worked as an Independent Consultant. Also an Angel Investor for a series of startups, including Panda, Density, Ditto, Haus, Superplastic, Living Carbon, and Pipe.
Mathieu Marengère-Gosselin
(Co-Founder & Head of Engineering)Experienced Software Engineer having previously worked at Groupe Berpa, Autodesk, Novivia, and Townsquared.
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