Forward Deployed Engineer, Parloa
DevOps
+ Equity package
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
+ Equity package
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role
- A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer
- Proficiency in at least one scripting or programming language like Python, Go, or Bash
- Hands-on expertise with a major cloud provider (AWS, GCP, or Azure)
- Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker
- Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD
- A strong background in Infrastructure as Code (Terraform is highly preferred)
- Experience building self-service tools and platforms that empower specific development teams
What the job involves
- As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers
- You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence
- By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services
- Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team
- Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services
- Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations
- Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management
- Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services
- Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles
- Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning
- Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices
- OUR TECH STACK:
- Backend: TypeScript, Python, Node.js
- Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
- Databases: MongoDB, CosmosDB, PostgreSQL
- Monitoring & Observability: Prometheus, Grafana, OpenTelemetry, ElasticSearch, Kibana, Datadog
- AI & Data: LLMs, Prompt Engineering, RAG
Application process
- Recruiter video call
- Meet your manager
- Challenge Task
- Leadership Assessmen
- Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$120m
SERIES C
Apr 2024
$71.6m
SERIES B
Total funding: $219.5m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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