Senior Implementation Consultant, Revenue
$120-160k
Sales engagement platform
Job no longer available
Sales engagement platform
101-200 employees
Job no longer available
$120-160k
101-200 employees
Company mission
To unlock human potential with science.
Role
Who you are
- The ideal candidate for the Senior Implementation Consultant role is an experienced professional with a strong background in project management and customer success, and with very strong Salesforce administration and configuration experience
- They should have at least 5 years of experience doing large, Salesforce-centric, enterprise implementations or Salesforce consulting. This individual is highly organized, an excellent communicator, and adept at building strong client relationships in large, complex, enterprise companies
- They should excel at leading projects from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs
- The ideal candidate is proactive, detail-oriented, and committed to continuous improvement, both personally and for the implementation process.
- Experience in change management and delivering customized training is essential
- 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
- Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration (Salesforce Admin Certification is highly desired)
- Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
- Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
- Experience with designing and leading training/enablement activities
- Strong experience with change management approaches/methodologies a significant plus
- Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
- Excellent communication and relationship-building skills
- Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus
What the job involves
- Revenue.io is seeking a Senior Implementation Consultant to join our established Implementation Team
- As a Senior Implementation Consultant, you will be responsible for autonomously leading large-scale, strategic Enterprise customer implementations of the Revenue.io platform into Salesforce-centric environments, with strong authority and little oversight
- Project Planning and Execution
- Manage 5-7 highly strategic, enterprise implementations simultaneously
- Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
- Drive and manage customer communications related to implementation across the implementation lifecycle
- Develop, curate, and manage issues and risks that can impact the success of the implementation
- Client Collaboration
- Provide consultative insights on industry best practices related to sales productivity and optimization
- Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF)
- Lead customers through technical configuration and customized training and enablement sessions
- Align success criteria to support a “Quick Win” that shows value quickly
- Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
- Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
- Cross-Functional Coordination
- Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
- Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
- Identify and communicate upsell opportunities to CSM and AE
- Issue Resolution
- Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform
- Escalate customer issues via support channels with appropriate details
- Use relationship-building strategies to handle challenging customer conversations
- Implementation Improvements
- Be highly contributive to the development of Solution Playbooks including the identification of new solutions
- Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations
Our take
The ever-shifting sales landscape demands an agile revenue strategy, one that can learn autonomously and exceed the demands of buyers. Revenue, formerly ringDNA, is an AI-powered RevOps platform that provides teams with a 360-degree view of their revenue strategy and offers insights into improving it.
Revenue’s multichannel sales engagement platform takes snapshots of every touchpoint in the buyer and customer journey, offering in-the-moment guidance for teams to adjust their sales strategies. It offers coaching opportunities, in-the-moment decision guidance and live conversations, all through AI-powered analysis.
It’s native to Salesforce too, opening up a potential customer base that includes 90% of Fortune 500 companies. Its focus on real-time guidance has earned it enterprise customers such as HPE, Nutanix, and AWS, and investment from the likes of Goldman Sachs and Palisades Growth Capital.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$2.4m
SEED
Jul 2014
$0.8m
CONVERTIBLE
Total funding: $5.6m
Company benefits
- Transformative Technology - Revenue.io uses artificial intelligence to help human beings work smarter, faster and more intelligently than ever before. It’s more than a technology platform. It’s a movement
- Rapid Growth - Backed by Goldman Sachs, Bryant Stibel, and Palisades Capital, Revenue.io is growing fast, and your career will too
- Executive Mentors - The award-winning Revenue.io management team spends most of their time with employees at all levels. If you’ve always wanted direct access to the C-suite, your ideas and passion will be welcome at Revenue.o
- Vibrant Culture - We work hard, but you’ll find plenty of company outings, nerf wars, ping pong matches and charitable initiatives at Revenue.io. It’s no wonder that we win “Best Place to Work” awards every single year!
- Team Collaboration - At Revenue.io, team huddles don’t just happen in meetings - it’s part of the culture because collaboration is a top priority. If you’ve always wanted real teamwork at the office, Revenue.io is for you
- Great Perks - Standing desks, lovable swag, generous PTO, paid holidays, free lunches, best-in-class medical coverage and much more come standard. (Did we mention your dog can come to the office?)
Company HQ
Sherman Oaks, Los Angeles, CA
Leadership
Howard Brown
(Founder & CEO)They started their career as a Marriage Therapist before founding 4therapy.com, Senior Transitions, and DemandResults. They used this experience to found ringDNA in 2013, serving since as CEO.
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