Head of Customer Engineering, Sonatus
$200-270.5k
+ Stock option offerings.
Office located in Sunnyvale, CA
Cloud-based solutions for software-defined vehicles
Job no longer available
Cloud-based solutions for software-defined vehicles
101-200 employees
Job no longer available
$200-270.5k
+ Stock option offerings.
Office located in Sunnyvale, CA
101-200 employees
Company mission
Sonatus' mission is to create transformative solutions that unlock the full potential of software-defined vehicles..
Role
Who you are
- Strong academic and technical software background in computer science and/or computer engineering. At minimum, a Bachelor’s in CS/CE is required, MS/PhD is preferred
- 10+ years’ experience in customer facing software integration and support, preferably at the embedded level within the Automotive market
- 5+ yrs’ experience managing a team of customer facing applications/integration engineers
- Professional attitude with the ability to prioritize a dynamic list of multiple tasks, plan and prepare for customer meetings in advance, and work with minimal guidance and supervision
- Entrepreneurial, open-minded behavior and can-do attitude. Think and act with the customer in mind!
- Independent and self-motivated Technical Hands-on Leader with a passion for software development
- Executive presence and proven ability to communicate professionally with executive teams
- Demonstrable success leading, inspiring, and empowering a high-performance team
- Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems
- Experience with networking technologies such as Ethernet, TCP/IP, HTTP, etc
- Understand how ECUs interconnect and work within a vehicle
- Experience with network security and network monitoring tools
- Hands-on development and troubleshooting experience with embedded targets
- Solid programming experience in C++
- Familiarity with software configuration management tools, defect tracking tools and peer review
- Experience with Embedded Linux, RTOS, Android, and/or other embedded operating systems
- Proficient in Python or other scripting languages
- Experience with automotive product development a plus (e.g. CAN, AUTOSAR, etc.)
What the job involves
- As the Sonatus “Head of Customer Engineering”, you will build and lead a Customer Engineering team that provides technical guidance to customers for both the Integration of Sonatus’ embedded and cloud software platforms and to overcome design challenges post integration
- You will work cross functionally with software development and marketing to generate collateral for existing and new product offerings, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes
- The Customer Engineering team will support key customers directly and provide engineering expertise as needed throughout the sales process, having lab access to address the challenges associated with integrating Sonatus leading edge embedded firmware and cloud software products
- Build a professional Customer Engineering team in the US, EMEA, and APAC which is responsible for making sure all new customers are enabled for a successful product rollout
- Provide technology leadership and foster engineering excellence within the Customer Engineering Team
- Technical ownership of issue resolution: Driving and directing internal teams and driving communication to customers directly and/or through FAE and sales teams as needed
- Maintain close relationships with key accounts with visits as needed to ensure that the company’s products are meeting their requirements
- Manage project-based contract and outsourced software development vendors
- Prepare product training materials, best practice documentation, conduct product demos, develop POCs and product modifications as required for successful integration of Sonatus’ offerings
- Review and follow-up on outstanding issues with the customer, work closely with cross functional teams and bring open issues to closure
- Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with advice to unblock
- Build strategic professional relationships across new and existing customers and act as a customer facing liaison responsible for identifying and developing strategic plans that improve the engagement level
- Maintain Release Notes by documenting new services, fixes and setup configuration details
Our take
Software-defined vehicles represent the biggest innovation in automobiles for decades, but there are large obstacles in the way of its growth. The software that defines such vehicles requires over-the-air (OTA) updates and other forms of maintenance if vehicles will be future-proof, and this can quickly become a time-consuming and resource-intensive process.
Sonatus develops cloud-based solutions for software-defined vehicles, providing a platform called Digital Dynamics that empowers automakers to harness vehicle data, add feature updates, diagnose problems, and maintain vehicle infrastructure wirelessly and in real time. The company achieves its flexibility through cloud-empowered data infrastructure, no-code software solutions, and working closely with clients.
Whilst the company faces competition from other IoT vehicle software companies such as Blackberry, Sonatus shows great potential to compete through its all-in-one approach to OTA vehicle software management. This has garnered the company impressive funding, which it will use to support its electric vehicle platform and increase production volume. In 2023, the company further exemplified its growing influence through a break into the Japanese market and an appearance on Forbes' America's Best Startup Employers 2023 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Dec 2022
$75m
SERIES A
Jul 2021
$35m
SERIES A
Total funding: $110m
Company benefits
- Stock option plan
- Health care plan (Medical, Dental & Vision)
- Retirement plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited paid time off (Vacation, Sick & Public Holidays)
- Family leave (Maternity, Paternity)
- Flexible work arrangements
- Free food & snacks
Company values
- Respect - for people, truth, and the role technology plays in improving lives
- Intelligence - that breaks barriers, fuels innovation, and creates the future
- Collaboration - with those who are committed to making a difference that goes beyond self
- Excellence - that far exceeds expectations and continuously strives to improve outcomes
Company HQ
Sunnyvale, CA
Articles
Leadership
Jeffrey Chou
(CEO)Experience as Senior Director of Engineering for Nuova Systems from 2005 to 2012. Founder of Diamanti from since 2012.
Yu Fang
(CTO)Head of Mobile Engineering for NAUTO from 2016 to 2018. Experience as CTO of CARDFREE.
Salary benchmarks
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Diversity, Equity & Inclusion at Sonatus
- Sonatus is a tight knit team aligned around a unified vision. We put progress ahead of politics and are not afraid of asking tough questions. Sometimes we get too busy to say it, but you can be confident that you and your contributions will matter every day. We embrace diversity in all regards because respect is ingrained in our every fiber.
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