Associate Manager, Infoblox
Customer Development
Secure cloud-managed network services
Job no longer available
Secure cloud-managed network services
1001+ employees
Job no longer available
1001+ employees
Company mission
To simplify complex distributed networking and security by delivering modern, cloud-first networking and security services.
Role
Who you are
- 3-5+ years of experience managing a renewals/service contract team or sales team with operational responsibility
- Experience scaling an organization through rapid growth
- Expert working knowledge of the service business, including co-termination, service terms, etc., and working knowledge of hardware and software revenue recognition rules is a must
- Solid process orientation with the ability to build and manage a well-oiled sales machine while implementing a rigorous, measurable, and repeatable process
- Proven ability to process business accurately yet efficiently under time-sensitive situations, as well as the ability to tactfully close deals with a high degree of integrity
- Experience working within the service industry in a multi-tier channel environment, including distribution
- Experience with communication and training channel partners on service program best practices
- Desire to work in a high-growth environment, backed by strong oral, written, interpersonal, collaboration, and presentation skills
- Excellent hands-on experience with systems; experience with SFDC, Oracle, and Tableau preferred
- First-hand knowledge of best practices for service renewals, processes, and systems
What the job involves
- We are looking for a Associate Manager, Customer Development, reporting to the Manager, Customer Development - EMEA. In this role, you will manage a team of Customer Development representatives who identify, secure, and process millions of Euros worth of service contract renewals revenues for Infoblox product lines.
- You will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to ensure the highest levels of customer satisfaction. You will also coordinate budgets, forecasts, organize and implement sales strategies, and ultimately be responsible for achieving overall revenue objectives for the defined region
- You are the ideal candidate if you are a strategic thinker who is skilled at motivating a team and collaborating within your team and various departments. You meet deadlines, operate independently, and most importantly, achieve your goals
- Manage a team of Customer Development Representatives in EMEA
- Provide guidance and drive systems, process enhancements, and metrics to measure and drive improvement of team efficiency and reporting capabilities
- Coordinate with external parties and Sales teams to ensure renewals are completed on time, and work closely with Finance and Legal teams to ensure contracts are accurate and compliant
- Contribute to the development of standard performance dashboards for the Renewals team, utilizing data captured through SFDC/CPQ and other operational systems
- Prepare and present quarterly analysis to senior management on EMEA Renewals team activities related to bookings, partner efficacy, on-time performance, and process improvement
- Influence internal and external stakeholders to help remove obstacles and support the goal achievement of the Service Renewals team
- Develop and implement a scalable approach to sell multi-year renewals and co-term contracts
- Oversee the timely generation, validation, auditing, and management of all aspects of the Infoblox maintenance renewal
- Enforce strict SFDC hygiene policies that lead to accurate data and reporting
- Communicate and position Infoblox service programs within the partner community and installed base by acting as the services expert
- After six months, you will…
- Communicate Infoblox technology offering and value proposition confidently
- Be attuned to the Infoblox sales cycle and regional team structure
- Build strong relationships with our external and internal stakeholders
- After about a year, you will…
- Lead by example and help team members develop skills and grow
- Identify potential talented members of your team and help them develop additional skills
- Be an expert in end-to-end Renewals operations
- Identify process gaps and propose solutions
- Redefine and streamline the existing process
Our take
Infoblox is widely recognized as a market leader in the security and networking space, particularly in DNS, DHCP and IP address management (DDI). About 70% of the Fortune 500 use Infoblox’s solutions, including Deloitte, GlaxoSmithKline, Nestle, PayPal, Pfizer, and Samsung.
The company has been around since 1999, but a 2016 acquisition by Vista Equity Partners helped bring new investment. Since then, Infoblox has invested heavily in developing next-gen, cloud native applications that the shift to hybrid and remote working has rendered incredibly valuable. It’s been able to open up offices in 21 countries and continuously expand its workforce.
After its latest round of funding led by Warburg Pincus, one of the most active growth investors in enterprise technology and cloud-based platforms, the company’s position as a market leader looks secure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2005
$30m
SERIES E
Feb 2004
$21m
SERIES D
Total funding: $53m
Company benefits
- To keep you healthy and strong all year long, we offer medical, vision, and dental benefits for Bloxers and their families (depending on location). In addition, we also offer a total wellbeing solution sure to keep Bloxers feeling their best!
- We have rich time-off policies across the globe which allow all our Bloxers to rest up, recharge and take care of themselves and their loved ones. It’s all about keeping your work schedule and personal life in balance
- Free, confidential, professional assistance anywhere and anytime you need it. Our EAP is here to assist our global Bloxers (and their families) to resolve personal and/or work-related stresses as they arise
- Giving back to our global communities is just as important to us as receiving our benefits. We offer Bloxers 2 full workdays to volunteer in their local communities, and we also match donations to charities
- We have a platform dedicated to Bloxers showing Bloxers appreciation and kudos for outstanding performance and everyday excellence, with recognitions converting into currency for gifts and more
- Our dedicated team operates alongside a world-class education platform to ensure we’re offering all Bloxers the training to keep their hard and soft skills sharp. No matter what your position, we have the track for you!
Company HQ
Santa Clara, California, United States
Leadership
Jesper Andersen
(Independent Board Director)Prior to joining Infoblox in 2014, they worked as Senior Vice President for Network Management at Cisco Systems. Previously they held management roles at Oracle, PeopleSoft, and Pivotal Software.
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