Customer Support Specialist, Circle

Opportunities to learn

Total funding: $30.2m

• Medical coverage & reimbursements: Depending on your location, you will either be offered a full medical plan for you & your family, or offered generous monthly reimbursements to help with medical costs
• Equity package: We offer an equity package to every person that works at Circle
• Paid time off: We offer 35-days of PTO per year based on your hire date. Up to 50% can carry over to the next year
• Work from home, or anywhere: All of our employees are 100% remote!
• Learning & development stipend: Take advantage of up to $500 USD per year to help you level up your professional skills
• Home office stipend: New joiners receive $2,150 USD on their first paycheck to help outfit their home office, with a refresh every three years
• Company offsites: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world!
• Annual bonus: Roles that don't already receive variable income or commission are eligible to earn up to an extra 5% of their annual earnings as a yearly bonus based on overall company performance
• U.S.-benchmarked compensation, no matter where you are in the world
• Paid sabbatical: After 3 years of employment, team members earn a paid 1-month sabbatical to decompress and unwind
• Parental leave for parents expanding their family, or just starting one
• 401k with employer match: U.S. employees can partake in a 401k plan that has a 5% match, dollar-for-dollar 🇺🇸

• 🌱 Grow together — We give honest feedback to others with the best intentions, and listen to valuable feedback when it’s given. We strive to grow with our company and operate with a growth mindset. We own our mistakes and avoid finger-pointing when things don’t go our way.
• 💡 Trust and autonomy — Our team members have solid judgement, and seek to earn a high degree of trust from everyone they work with by showing them their best judgement. Once a team member has earned trust, they can operate with a sense of autonomy and can do their best work without too much supervision. Our leaders seek to instill a sense of autonomy in their team members.
• 🏃🏽‍♀️ Bias for action — We jump to action with passion and positivity. When faced with challenges or opportunities, we're able to move fast and get things done. We value achieving tangible outcomes above simply valuing the inputs to those outcomes (i.e. planning, surveys, process, etc.).
• 💻 Product first — Everyone at Circle cares deeply about our product, and strives to do their best to make it better regardless of their role. We're open to sharing or receiving constructive feedback about our product at all times.
• 💭 Long-term thinking — We're here for Circle’s future and value its long-term mission. We pause and reflect on the fundamentals. We constantly seek to make trade-offs which benefit Circle’s mission over the course of the next decade — not just the immediate month or quarter ahead.