Account Management Specialist, One Click LCA
Sustainability SaaS
Life-cycle assessment platform
Open for applications
Life-cycle assessment platform
101-200 employees
Open for applications
101-200 employees
Company mission
To train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero.
Role
Who you are
- You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers for 2-3 years
- Experience in identifying, nurturing and closing €5,000 - 15,000+ revenue expansion opportunities
- Data driven. You use the data at your disposal to identify insights and come up with plans to act on them
- You are proactive and creative. Each customer is different and you love figuring out how to engage them
- You are happy picking up the phone to customers as a way to drive retention or expansion
- You are an orchestrator and a collaborator. You know you can’t win every retention battle or expansion opportunity on your own and you know when to engage sales, product, CS or others to maximise the chances of success
- You are metrics-driven. You thrive on challenging individual and team targets
- Experience in LCA, EPDs and/or sustainability or embodied carbon-related fields is not essential but would be beneficial
- You are proficient in English, additional language skills would be beneficial (e.g. Finnish/Swedish/German/French)
- A degree in engineering is preferred
What the job involves
- We are looking for an Account Manager to work within our Environmental Product Declaration (EPD) Account Management team focused on global markets
- You will lead our efforts to retain and grow our existing customer base for small to mid-tier Manufacturing (MFG) customers, playing a key role in driving our Gross and Net Revenue retention
- Build strong, trusted relationships with our customers as the basis for revenue expansion and retention
- Lead customer segmentation effort for all our MFG accounts
- Be the analytics lead for MFG customers - Monitor, organize and report data for all accounts
- Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
- Own and manage our renewals so that this compelling event is maximised as much as possible
- Identify, nurture and close expansion opportunities, utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio
- Work closely with colleagues in the marketing team to act on industry opportunities, attend events and back up marketing campaigns
- Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order
- There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better
Application process
- We are eagerly waiting for your application until 31 January 2025 2024
- Applications are reviewed upon receipt so please apply promptly to be considered
Our take
The total commercial and residential building floor area is expected to double in the next 40 years, contributing to 230 gigatons of embodied carbon. One Click LCA recognises the urgent need to scale up efforts to decarbonise these sectors, so supplies a Life Cycle Assessment platform for the entire construction value chain.
Life Cycle Assessments (LCAs) apply scientific methodology to measure the environmental impact and sustainability metrics for projects and products, but can often be complex to complete. Through One Click LCA's platform, however, users can easily run LCAs, and subsequently report and make efforts to reduce their carbon emissions.
Put simply, the company's tech supports the calculation and reduction of environmental impacts associated with building, infrastructure, renovation projects, and manufactured products. Recent funding will help boost research and development, accelerate enterprise solutions delivery, support global expansion, and enable mergers and acquisitions across the construction and manufacturing verticals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Nov 2023
$41.2m
GROWTH EQUITY VC
Nov 2015
$1.1m
GRANT
Total funding: $42.5m
Company benefits
- Meaningful impacts - Your work contributes to a more sustainable future
- Substantial freedom - No fixed hours and remote working is supported
- Bonus scheme
- Paid holiday leave (20 - 30 days/year)
- Personal development budget
- Company events
Company values
- Care for colleagues and customers – If a colleague or a customer is in trouble or is not fairly treated, we help out or take it up
- Share for team growth success – We help the team grow and succeed by sharing the big picture and our knowledge openly
- Be clear, direct, and honest – We communicate clearly, honestly, and in a straightforward manner and keep the focus on the essentials
- Take ownership and deliver end results – We take ownership of issues and ensure end results are delivered, not just doing our bit
- Set clear targets and follow through – We are clear on responsibilities, goals, and deadlines, we deliver and check up on results
- Be a changemaker for the better – We strive to improve things in our work
Company HQ
Helsinki, Helsinki, Uusimaa
Leadership
Panu Pasanen
(CEO)They have served as the CEO of One Click LCA for the past 13 years. Prior to this they were the Head of Service Delivery at Vodafone and the Head of Consumer and Online Business at NNG LLC. They also held Managerial roles at Mappy and Orange.
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