Business Strategy and Operations Associate, GlossGenius

$85-100k

Plus target equity

SQL

Looker

Hubspot

Segment

JIRA

Mid level

New York

More information about location

2 days a week in office

Operating system for appointment-based businesses.

Job no longer available

Operating system for appointment-based businesses.

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Job no longer available

$85-100k

Plus target equity

SQL

Looker

Hubspot

Segment

JIRA

Mid level

New York

More information about location

2 days a week in office

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Company mission

To enable business owners to reach new heights by growing their business and maximizing their income.

Job

Company

Role

Who you are

3+ years of professional experience, ideally in tech, consulting, finance, or operations
Proven ability to tackle ambiguous problems and find creative solutions; a jack-of-all-trades who is willing to roll up their sleeves to get things done
Experience working cross-functionally with Marketing, Data, Product, and/or Engineering teams to create and implement new ops processes
Proficiency with data analysis and CRM software (e.g. Hubspot, Jira, Looker); experience with SQL is strongly preferred
We’re a high-growth startup looking to work with ambitious people with a history of exceptional performance

What the job involves

As an Associate on the Business Strategy and Operations team, you will be responsible for leading strategic initiatives, problem solving, and the implementation, maintenance, and improvement of processes and tooling across Marketing, Sales and Customer Support
As our customer base and internal teams grow and evolve, you will play an integral role in ensuring our operations are scalable and optimize for operational efficiency
You will report to our Senior Strategy and Operations Manager
Collaborate cross-functionally with Sales, Marketing, Product, and Engineering teams to identify system needs and enhancements across various company tools including but not limited to Hubspot, Jira, and Twilio Segment
Analyze large sets of CRM data to identify trends, insights, and opportunities to improve customer interactions and inform business strategy
Build automations to optimize existing workflows, enhance productivity, reduce costs, and ensure scalability
Monitor and report on key performance indicators (KPIs) to track the effectiveness of strategic initiatives such as improvements to sales conversion rates and trust & safety fraud detection
Develop and maintain documentation for operational processes, policies, and procedures across Sales, GTM and Customer Experience

Our take

Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.

With little competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 1000,000 businesses and has raised more than $70M.

With this funding, the company is aiming to accelerate platform development off the back of the release of consumer experience, payment and automation products. And it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

64% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 7 rounds)

Jul 2023

$28m

SERIES C

Sep 2022

$25m

SERIES B

Total funding: $104.9m

Company HQ

SoHo, New York, NY

Leadership

Danielle Cohen-Shohet

(Founder & CEO)

Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.

Leah Cohen-Shohet

(CBO)

Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.

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