Business Strategy and Operations Associate, GlossGenius
$85-100k
Plus target equity
More information about location
2 days a week in office
Business management platform for beauty salons
Be an early applicant
Business management platform for beauty salons
201-500 employees
Be an early applicant
$85-100k
Plus target equity
More information about location
2 days a week in office
201-500 employees
Company mission
Gloss Genius' mission is to empower beauty salon owners to reach new heights by growing their business, boosting customer engagement, and maximising their income.
Role
Who you are
- 3+ years of professional experience, ideally in tech, consulting, finance, or operations
- Proven ability to tackle ambiguous problems and find creative solutions; a jack-of-all-trades who is willing to roll up their sleeves to get things done
- Experience working cross-functionally with Marketing, Data, Product, and/or Engineering teams to create and implement new ops processes
- Proficiency with data analysis and CRM software (e.g. Hubspot, Jira, Looker); experience with SQL is strongly preferred
- We’re a high-growth startup looking to work with ambitious people with a history of exceptional performance
What the job involves
- As an Associate on the Business Strategy and Operations team, you will be responsible for leading strategic initiatives, problem solving, and the implementation, maintenance, and improvement of processes and tooling across Marketing, Sales and Customer Support
- As our customer base and internal teams grow and evolve, you will play an integral role in ensuring our operations are scalable and optimize for operational efficiency
- You will report to our Senior Strategy and Operations Manager
- Collaborate cross-functionally with Sales, Marketing, Product, and Engineering teams to identify system needs and enhancements across various company tools including but not limited to Hubspot, Jira, and Twilio Segment
- Analyze large sets of CRM data to identify trends, insights, and opportunities to improve customer interactions and inform business strategy
- Build automations to optimize existing workflows, enhance productivity, reduce costs, and ensure scalability
- Monitor and report on key performance indicators (KPIs) to track the effectiveness of strategic initiatives such as improvements to sales conversion rates and trust & safety fraud detection
- Develop and maintain documentation for operational processes, policies, and procedures across Sales, GTM and Customer Experience
Our take
Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialised software and still runs on generic CRMs and basic spreadsheets. Recognising a gap in the market, GlossGenius has stepped in to provided a specialised business management platform for beauty salons, spas and studios.
With no competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 40,000 businesses (70% of which are women-owned) and has more than $2 billion in annual transactions on the platform.
GlossGenius has raised a large amount of capital in several funding rounds closed in quick succession. It is aiming to accelerate platform development off the back of its releasing of consumer experience, payment and automation products. It is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jul 2023
$28m
SERIES C
Sep 2022
$25m
SERIES B
Total funding: $104.9m
Company benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
Company HQ
SoHo, New York, NY
Articles
Leadership
Experience as Research Intern for DenizBank. Investments Analyst for Goldman Sachs from 2011 to 2014.
Salary benchmarks
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Diversity, Equity & Inclusion at GlossGenius
- At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity Employer
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