Senior Technical Account Management Manager, DoorDash
Partner Integrations
$164.5-247k
Salary dependent on location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$164.5-247k
Salary dependent on location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- 8+ years of experience in technical account management / customer success / software consulting / sales engineering / product management
- 2+ years of experience managing technical teams
- Experience translating technical concepts to business solutions
- Strong technical knowledge of integrations, APIs, and webhooks
- Experience interfacing and communicating with both business and technical stakeholders (internal and external)
- Experience leading highly cross-functional teams, hitting goals, and succeeding in a complex and fast-moving environment
- POS (point of sale) or restaurant industry experience is a plus
- Excellent written and verbal communication skills
- Bachelor’s degree required
- You are a strategic problem solver - You thrive on solving complex problems, diving into the details, and coming out with a high level strategy and actionable plans to bring it to life
- You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding
- You are a relationship-builder – You excel at building cross-functional relationships and can influence and motivate individuals at all levels, both internally and externally
- You are a people manager - You have proven people and program management skills, overseeing numerous engagements simultaneously
- You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders
- You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization
What the job involves
- As a Senior Manager on our Restaurant Partner Integrations team, you will play a pivotal role in defining and executing the strategy to support the optimization of integrations with point-of-sale systems and aggregators that power DoorDash’s restaurant partners on Marketplace
- Reporting to a Senior Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization
- You will manage a multi-tiered team that owns the success of third party restaurant integrations by driving initiatives across technical teams, vendors, and business stakeholders
- You will serve as the voice of DoorDash in managing external relationships with our point-of-sale and middleware partners, proactively identifying strategic opportunities for growth and reactively handling tactical escalations
- You will partner with product, engineering, analytics, and sales teams to discover & drive opportunities for improvement based on data and merchant insights
- You will empower cross functional partners by partnering with our Growth Operations team to educate stakeholders and create user-friendly enablement content on integrations
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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