Service Support Analyst, Johnson Matthey
More information about location
5 days a week in office (Royston, UK)
Chemicals and sustainable technologies company
Be an early applicant
Chemicals and sustainable technologies company
1001+ employees
Be an early applicant
More information about location
5 days a week in office (Royston, UK)
1001+ employees
Company mission
To create a cleaner and healthier world.
Role
Who you are
- We are looking for a confident, articulate, and enthusiastic individual who can effectively communicate with senior executive-level customers
- The ideal candidate will possess a strong understanding of audio-visual equipment in meeting rooms and have expertise in troubleshooting Microsoft Teams-enabled environments
- Excellent communication skills: Confident, well-spoken, and able to interact with stakeholders professionally
- Experience supporting Microsoft Teams Meeting Rooms (Windows) and troubleshooting issues related to these systems
- Good knowledge of Audio-Visual and Video Conference technologies used in meeting rooms
- Proficiency with:
- Windows 7, Windows 10, Windows 11, Office 365, ARS, Cisco AnyConnect VPN, ZScaler, Cisco ISE, Mobile technology, Printer technology, DNS, DHCP, Basic networking, including switches and routers
- Essential Skills:
- Hands-on experience with desktop, laptop, server, and printer hardware, understanding of PC operating systems, databases, and applications in the JM environment, experience with Microsoft and networking technologies, on-site support and issue resolution for Microsoft Teams Meeting Room systems, working with remote third parties to provide hands-on support for Microsoft, Teams Meeting Room systems
- Customer Service: Strong customer service skills, with the ability to provide high- quality support to executive-level customers
- Participate in the Major Incident Management process, including potential out-of-hours involvement in incident resolution
- This role is part of a small team working across a large site and supports a variety of working environments including, offices, laboratories, warehouses and manufacturing production lines
What the job involves
- As a Service Support Analyst, you will be responsible for ensuring that the JMIT infrastructure and JMIT-managed end-user devices across various sites operate at optimal standards
- Your role will involve providing on-site support for incidents and requests, assisting with global and regional project implementations, and ensuring that local infrastructure aligns with business expectations (SLA) while adhering to global JMIT policies
- Technology Management: Configure, deploy, maintain, and troubleshoot JMIT-owned technologies, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment
- Issue Resolution: Diagnose and resolve issues related to end-user applications, multi-user applications, and operating systems to ensure smooth operations
- Audio-Visual Support: Provide expert troubleshooting and support for audio-visual and Microsoft Teams-enabled meeting rooms, minimizing disruptions during executive meetings
- Software Installation: Install and build application software on JMIT-supported devices, including setting up new starters with necessary applications
- Inventory Maintenance: Maintain and update the hardware inventory for end-user devices on-site, ensuring accurate tracking and availability of equipment
- Collaboration and Improvement: Interact with third parties to resolve technical issues, contribute to project teams for service improvements, and share knowledge and best practices with colleagues
Application process
- End Date: September 8, 2025
Salary benchmarks
Our take
Founded in 1817, UK-based Johnson Matthey has built on over 200 years of experience in chemistry and materials to become a world leader in sustainable technologies. It was responsible for scientific milestones such as producing the first emission control catalyst, greatly reducing vehicle exhaust emissions. From relatively humble beginnings it has since grown into a global business, present in more than 30 countries.
Perhaps a victim of its own success, Johnson Matthey has struggled in recent years with issues related to over-expansion including an unprofitable battery materials division and inefficient management. By reducing its administrative headcount, slimming down to its core business and focusing on emerging green technologies, Johnson Matthey hopes to reduce costs and allow it to compete more effectively against major rivals such as Croda and Ceres.
So far this strategy has paid dividends, with Johnson Matthey returning to the FTSE 100 in late 2022. With its core business booming, it is aiming to focus on research into sustainable catalysts and renewable fuel cell technology which will enable it to increase the 90% of its products that are contributing to a greener economy to 100% by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2022
$0.1m
GRANT
Jan 2010
$0.3m
SEED
Total funding: $0.3m
Company benefits
- Bonus
- Excellent pension contributions
- 25 days annual leave (varies for shift-based roles)
Company HQ
Farringdon, London, UK
Leadership
Liam Condon
(CEO, not founder)Prior to joining Johnson Matthey as Chief Executive, held senior management roles in Bayer, most recently President of the Crop Science Division. Previously was Managing Director of Schering China.
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