Associate Manager of IT Support, Okta
$93-139k
+ Equity (where applicable) + Bonus. Salary applicable to CA, CO, NY & WA only & may differ
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$93-139k
+ Equity (where applicable) + Bonus. Salary applicable to CA, CO, NY & WA only & may differ
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- You are a people-first proactive leader with strong technical skills and a customer service mindset
- You are proactive and resilient in the face of ambiguity and change, constantly seeking growth opportunities
- You enjoy mentoring, coaching and developing team members, helping guide progress towards long-term goals and being hands-on when needed
- You’re a strategic thinker who can analyze performance metrics, identify trends and drive business impact. We value individuals who can think outside the box and continuously improve systems and workflows
- You are passionate about building great teams and continuously improving the employee support experience
- 5+ years of relevant experience with a Bachelors degree or equivalent combination of education and work
- 2-3 years of experience managing or leading a support team as well as a passion for helping people and a positive attitude
- Strong ability to multitask and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively while ensuring a high level of accuracy and attention to detail
- Excellent communication and stakeholder management skills
- Experience with data driven decision-making and iterative improvement
- Deep familiarity in a SaaS-based environment with responsibility for managing user/role-based access to systems (Okta, Google Workspace, Slack and Zoom)
- Experience supporting hardware (Mac & PC)
- Proven desire to take ownership of team success and customer outcomes
- High integrity, accountability, and a quote figure it out” attitude
- Experience, creating inclusive environments and inspiring others to contribute their unique perspectives
What the job involves
- As an Associate IT Support Manager you will manage a team of individual contributors acting as the primary point of contact between the team and key stakeholders ensuring clear communication and understanding of requirements
- You’ll ensure team operations run smoothly, use operational data to monitor team capacity and track performance and drive process improvements to increase efficiency,
- In this role, you will be a hands-on leader who also empowers the team to do their best work
- You will collaborate across teams, removing blockers and fostering a culture of transparency and innovation. You will also engage stakeholders to understand business needs, communicate clearly and ensure the team delivers aligned solutions
- Lead and develop a Team of IT support professionals in our North American region
- Oversee daily IT operations and ensure successful delivery of onsite and remote support
- Manage day-to-day operations of our support team ensuring expectations and stakeholder priorities are met
- Serve as a conduit between the team and stakeholders and ensure business requirements are clearly understood
- Coach and develop your team for regular one on ones and performance reviews
- Remove blockers and I'm sure issues are resolved promptly and thoroughly
- Partner with global peers to ensure consistent processes and knowledge sharing
- Drive cross-functional collaboration with engineering, security and workplace teams to accelerate project delivery and ensure aligned, secure and efficient outcomes
- Analyze data and make decisions based on business priorities
- Encourage team participation in process improvements, continuous learning, and SME programs
- Actively lead with curiosity, promoting brainstorming sessions to drive innovation and solve complex problems
- Travel 10% to other offices or offsite events
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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